Yotpo Product Reviews & UGC

Mostly Pros!
- Fairly seamless and very quick integration: the ability to back log orders and request reviews was great to have content for launching the product (i recommend collecting reviews for at least 1 month before you implement the customer facing side on your website)
- Ability to have one dashboard with multiple stores
- Management and customer experience of the review process including customization of review emails, managing and monitoring negative reviews is excellent
- Great and easy way to add social content into your website

Few Cons!
- Media monitoring tool has had some issues since facebook made some huge changes and not full transparency from Yotpo on these updates
- No great way to include UGC as alternative product images

On some points it may be a bit more customer friendly but the after sales service is very responsive and helpful.

I am using this ap for a while now, since 2 months also swell, and the support I really like very helpfully, really recommended!! Jaypee, Bernard and Eddie are mi favourites everything is by mail that is good, but it would be nice also having a call centre like shopify

Have been using Yotpo for some time now for my ecommerce site: https://buffaloscents.com. Nice features if you are driving a lot of sales.

The app itself is great, however I did not realise I had to install a widget for the reviews to be visible on my website. When I contacted the support team, I had a quick and efficient response and they sorted this out for me. Fast and great service! Thank you

I wish there was more customization ability for some things (like coupons) but when the app is working, is works great. Customer service is really good as well. I had a problem with coupons and incentive emails and the customer service rep helped me solve it relatively quickly.

Joian was a great help with helping me export my reviews. Although I am leaving Yotpo because it isn't as effective as other apps, the customer service is wonderful. Thanks Joian Z

Eunice and Ed have been great when helping me, hoping this all comes to life once my emails go out! Product sounds awesome, fingers crossed!

I was referred to this app by winningwithshopify.com, we are early doors so not quite 5 stars but Djan at Yotpo has made a great first impression with the help and tech support. Gave our site a quick tweak to get it spot on.

Had great customer support from Edilyn B. She took the time to blacklist a few products as I was having a hard time with the process!

Allen M. was super helpful in providing a review summary for all our products and recipes as well!