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Its a catch 22 with these guys the app works well for us and im sure it helps improve sales but it is bloody expensive. I think these guys could catch more fish if it was a little cheaper or there base option had more perks.
Be warned Yotpo some smart fella will come along and build a better app and charge less and you will lose your customers. Probably one or more of your employees are thinking that now!
Still gave 4 stars because it works and does build customer confidence as long as your not selling rubbish.
Fantastic support from the team. Donald U quickly helped us get to the bottom of the issues we were having with the reviews integration.
I had difficulty with initial setup and the help was instant! Excited to see how this can improve on my existing review platform
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
The app works fine, but the tiering model is terrible. If you upgrade from the free, it's just not affordable for a small business order. Additionally, their support staff is incompetent, nasty and very aggressive. They still call me once a week to upgrade, without even answering my support questions. Some of these support issues are weeks old lol. I still have a few inquiries out that have been completely ignored. I do not recommend this app!
the experience was super great chill person understood everything i was even on youtube and i couldnt understand thank you so much ruzsel john nabong
Thank you for writing a review — we value your feedback.
So far we are very happy with Yotpo. They have excellent customer service and the app is very user friendly.
Kenneth John M was helpful and quick getting the issue solved. Appreciated this greatly. Issue resolved.
Thank you for sharing your thoughts with us!
Great app - easy installation, easy to use and quick results!
Great app and great customer service. It means a lot for our shop to have organic customer reviews and this app delivers. Appreciate there is a customer service chat and Djan was able to help me right away and answer some questions I had. Any questions we have get answered right away and the platform is really easy to navigate.
とても助かっています。
今はまだ始めたばかりですが、チャットでいろいろ質問ができてたすかりました。
かなり長丁場でしたが、Allenさんが最後まで教えてくださいました。
どうも、ありがとうございました。
Nicoleさんにも迅速に対応していただき、テーマの場所などしっかり教えてもらいました。大変ありがとうございました。
Nicoleさんにまた対応してもらいました。理解が深まりました。
Thanks for your feedback, we really appreciate it.