Yotpo Product Reviews & UGC , Počet recenzí: 6 849
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Reached out to support with a simple question I am unable to find the answer to on their "help" forums. It's been three days and no response. Thankfully I am using their free version, but I wonder if the service is any better if you're paying? Definitely not a good first impression. I would be weary spending money on this app when their support team does not seem responsive.
Thanks for taking the time to leave a review. We're sorry to hear about your experience. We've recently improved our support capacity -- our support agents are now available to all of our users 24/7. Additionally, you're always welcome to reach out to our Help Center directly at helpcenter@yotpo.com and describe the issue there. Once again - thanks for sharing your feedback and helping us improve.
Exceed 10 orders a month and you'll learn that it's ludicrously overpriced! 50 cents to send a form email? Really? I'll send them myself at that rate.
Hey TrueToSource!
Thanks for your feedback.
Regarding orders, our pricing model is available on our website. For our Growth plans (up to 500 orders per month) you can choose from packages ranging from $29 up to $199 a month.
We would be really happy to assist you in understanding which plan is the best fit for your business, and to ensure you will be happy using Yotpo's product!
Thanks again!
Melanie - Customer Care Team
Spoke with chat support and very helpful answering all my questions. Great app used Yotpo in the past for a different store I once had...excellent. Twice I used them and great experience.
Very good experience with technical support. Quick response and well explained. Good functioning app also!
Thank you for your review, glad to hear our customer support team was able to help you.
The best reviews app. The support (we were attended by Lervin) is unbeatable, always available to help and they are very fast. Even in the free version, they help you to customize the widget so that it integrates perfectly with your theme.
Hey BELLUM Watches! Thanks for taking the time to leave us such an awesome review.
Simple to set up and easy to use. Have also been impressed with responsiveness to inquiries and service support. It's really a no-brainer to install Yotpo on your site
I love this app and the customer service!! I had difficulties adding the code to my site bc I wanted it in a particular place and Anne did a great job at making sure the widget was installed properly!
Rhenant was very helpful! I asked for help installing the widget and they just did it for me in less than 5 minutes.
Thank you for sharing your thoughts with us!
I recommend this app. We have recently launched an online business and we need tools that are effective, easy to install, and value to our customer's experience as well as value given to our business. It works. It's simple. It adds value to our business.
Great app, does everything it supposed to do, even in the free version. Can't really complain about anything.