Yotpo Product Reviews & UGC

Writing a review to warn other store owners. Please look for alternatives prior to installing this app.

We used Yotpo for years, but their pricing keeps going up, customer service is extremely slow and most of the features that you actually need will cost you hundreds, if not thousands a year.

I get it that their business model is for large stores (Shopify Plus customers), but thats not where it started and the costs of running it is prohibitive for most business. Since when having a review system should cost you MORE than what you pay Shopify itself? As another review highlighted, you could hire a full-time freelancer for the kind of plans they have. Thanks but no thanks.

The app is easy to use and the customer service is very good. Very friendly staff. Will be using this app moving forward.

Fantastic product, easy to configure and easy to use after that.

I am delighted with yotpo they are very helpful and they are answering the doubts at the moment great i recommend it 100%

great customer support Thank you Reinier for your help you are a real assets to the company looking forward to use more apps from them

This is a Great Marketing tool, I'm not techy and the instructions were just easy to follow! I'm loving it. Only thing I have to say is the pricing for upgrading is just way too high per month or else I would go for it.

This company is great!! I started out with the free version to collect reviews and their customer service was phenomal. They helped me with all the requests i had

Great way to gather feedback from customers. We are exploring the other marketing features as we gain experience and our recent support experience was really great. They fixed a problem we created. How kind!

Great app and used on many stores of mine. Highly recommended and is clean and is very suited compared to other review apps. Very helpful communication from Ed on the live chat

Ronel from the Support team was fantastic in helping our team learn more about their service and how we can best utilize all the features. We highly recommend Yotpo to any business owner who is in need of a service to collect and publish customer reviews.