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Ronel was a great help in migrating the reviews to our new Shopify site. Nice knowing there is readily accessible support.
Had trouble with figuring out how to navigate the app. Junalou was very knowledgeable and quick! Thanks for the help!
Live chat support team is phenomenal and the reason why I wouldn't switch away. very responsive and available.
Good app, does what it's meant to do. Free for most of it, but very limited options/design if you're not paying for it's upgraded plan. Customer service is very good though, Yotpo Albert V is very quick & proactive to help solve my problems faced with the app.
Misleading pricing information. Also, to be able to get Google Product Ratings, it's $119/mo for only 250 orders where other platforms offer much less for 1,000+ orders. Unfortunately I'm switching after 3 years of use.
Thank you for taking the time to leave a review. Please know that we hear and sympathize with your frustration about not being able to have access to some of our more advanced features. We always want to ensure a business is on its 'right fit' plan -- meaning how much you're paying should align with the services you're receiving and what your business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business, but we understand that it is not always the perfect fit. We are saddened to see you go, but please reach out to us if there is anything we can do to help with your transition.
For Free App, the Yotpo gives enough good features, and the features help our store a lot thing. Ed name, a support guy. he helps our store issue with a simple and easy thing. thank you
This app made things super easy. Rilu and Roney were super helpful and made the whole downloading process and integration process super easy and simple.
So far Yotpo has been really good. Unlike most other good review apps they have a realistic, scalable pricing structure which starts at free for small business like mine. I had a few teething issues at the start (i'm not a techy!) but the support guys were really helpful and it was all sorted quite soon. This is really good, especially considering I am on the free package which rarely comes ticket support from other app services.
The functionality and design is really good and I eventually have a system to retrieve feedback from my many happy customers. Something I was struggling to find for a while. I would highly recommend YOTPO to others!
Customer service experience was awesome - James responded quickly and went straight into our store to help us make the star reviews look good on one of our templates - thanks James!
Great app. Angelo really helped me to set up the widget in my website. Was also super responsive and answered all the emails quickly