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So far so good, install was easy, customer service was great (Thanks Michelle B!!!) and I was able to import all of my existing reviews, setup email blast and put on our site without much issue.
One of the worst apps I've ever used in my experience on Shopify. Typically I don't leave reviews, but this was frustrating. The product was highly bugged and the interface was never properly updated. Customer service was excellent, and of course, I'm the bad apple of the bunch, but nonetheless, you can't overcome a bad product. UI/UX probably needs a major overhaul.
Thank you for taking the time to share your thoughts with us — we hear you and we apologize for the inconvenience. We're continuously working to improve our products so that our merchants can get up and running without any hiccups. Our team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out to our team so that we can help.
Gimbert has provided helpful support all the way and figure the problem out has been a good experience using this app
Excellent app! But, ONE thing! There should be a way to remove the "Reviews by YOTPO on the bottom of the product reviews on a product page and on the bottom of the "Testimonials" tab pop-up. Looks very unprofessional and there should be a way to remove this branding stuff.. that is the only disappointment.
The free plan is very nice, but I didn't use because I can't remove the yotpo icon and the user's name. But it seems easy to use.
John B helped me for a couple of hours to figure some things out! The app integrated seamlessly into my website and it looks great! Thank you again for the help to John B!
Great app for reviews on http://www.RandomSwag.com Works great with EasyTabs! You can use both apps to put reviews in their own tab for a professional look!
After installation I had a few issues however Yotpo's level 2 support team were very helpful and worked to resolve the issue. I'm happy the the app and now expanding it's usage on my site.
I struggled with getting our reviews from our old site being seen on our new Shopify site, the yotpo help sheets were not clear enough for me. However once I reached out and explained, I received great, clear and very speedy service from Diane!
We just started using Yotpo for reviews and the customer service is absolutely the best. They were very thorough and answered all our many questions and walked us through set up and installation. Highly recommend them for gathering reviews and the ease of use.