Yotpo Product Reviews & UGC

Terrible service! We used the app for our old site but since redesigning we have had issues implementing. After numerous emails asking for assistance we have received nothing back from them. We still receive the promotional emails though...

Stick with Shopify Product Reviews - Effortless!

Rodel was great in getting to my attention right away. he took care of my reviews section for my site.

John B. was a huge help fixing a mess I made with my imported data. He was clear, quick and enthusiastic, even late on a Sunday night. Thanks John!

The Yotpo team was very helpful and attentive in helping us with our myriad onboarding questions that likely went above and beyond their standard scope.

We make half of our sales online and through Shopify POS. Yotpo only works for online purchases, NOT available for your POS customers. There is no feature to manually send out reviews, otherwise we could have made this app work for us. We tried to get help, but we had to go with a different direction.

Free Version is good but very very limited... and Pro is so expensive that 99% of business owner cant even think to afford it. 399$ Per Month asking to pay Annual together is 4788$ Upfront. Mind Boggling.

サポートのレスポンスが早く、回答も的確且つ丁寧でとても助かっています。アプリ管理画面も使いやすいです。ただ、管理画面は英語表示のみ、サポートも英語対応のみ、ということでアプリ使用のために英語必須になっている点が残念な点で、今後のアプリの改良に期待を込めて、星4、としています。

Great app and great support!
Only missing the customer upload photos feature in a free plan.

Priced for enterprise users - not for Shopify clients. The review engine is nice, but if you want any features it is a MASSIVE jump in price. They make it sound like its an easy upgrade to the useful features - it is not. I am one step above the free version at $25 dollars a month. Just to get the basic feature of responding to reviews, the price goes up 12x. (That's right, an extra $275 a month.) Plus they also charge you for each email sent out after a set amount. (That's right, not completed reviews, just email requests)

I am not sure why it costs an extra $3,300 a year just for the basic feature of responding to reviews, but it does.

I am sure it's great for Zappos, but not even close to reasonably priced for a small business.

Just had a great support from Kenneth John M. I'm just starting to try out the app but the Customer Service is wonderful!