Yotpo Product Reviews & UGC

I reviewed several different product review apps for my Shopify store and the Yotpo app not only checked all of the boxes, but exceeded my expectations in terms of functionality, ease of use, and automation. In addition, I reached out to their team to fix an issue I was having and they responded immediately, and they spent a great deal of time helping me with placing reviews on my site. Many thanks to Junalou for his knowledge, extensive help and patience! I would recommend Yotpo to anyone who needs a great product review app packed with features.

Cannot rate completely yet as have not fully installed. I messed up my first go at importing and Customer Support (Doner) provided excellent assistant to quickly solve the problem. Very impressed so far :)

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.)
Possibly one of the worst customer services experienced from any app on Shopify or any other criteria.
Think twice if you're thinking about going for them.

Just installed and getting amazing instant chat support from Paulo. He's helping me import my old reviews which was one of my concerns when switching over. I love the fact that this app went back to my last 200 orders and got reviews right away for me. So far so good!

Eric helped me today and was most excellent!! Solved all my issues.

I had a lot of question about the app and the chat was very efficient. I recommend it highly. Thanks.

Figuring out how to get an email sent to all customers who purchased product in the last 90 days. Fast and helpful response from Ronel R.

Don was super helpful as I was super frustrated the past few days navigating this site. So many small nuiances with this site just like shopify. Yap doesn't explain it all step by step and the steps can be confusing. Each time I had an issue the yatpo customer service team had to actually go in and execute the job for me! I truly appreciate them but yap need to be more user friendly because at the moment it is not...

good service. this app is very excellent and their support is very helpful me. I think this app will be best in shopify apps.

$119 a month in order to be able to upload your reviews from an other platform to multiple products. Not just one time charge but monthly. Waste of time and definitely not worth the money.

Very easy to use and Kenneth John M was very helpful in installing the java and troubleshooting during the upload process. Great customer service and excited to have it on our site.