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Great app! Really great support team that helps answer any questions and sets up things for you so you don't have to :)
Quick response! Very helpful information from James. Will try other service from this company. Thank you!
UPDATE: Since the review and us telling Yotpo we are not interested, the sales representative, has reached out on our live chat to tell us how poorly our sales must be since we do not have many reviews. Further reinforcing our decision to not work with them.
TL:DR Check out Loox. I wasted 3 days trying to make this tool work and should've just went with Loox from the get-go.
Wow, very bad customer service. I signed up excited because of the many companies they work wit, but the product is very limited and they try to push you into an annual package for $8,000. After expressing our limited budget they didn't even bring up the $49 package. Once finding the $49 package for ourselves they said we had over 300 orders and had to upgrade to $299? (this was not the case). After more custom support request they allowed us to proceed.
We really appreciate you taking the time to leave a review and are so sorry to hear about your experience. Our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available.
Upon seeing this review we tried to reach out. If you'd still like to get in touch, we'd be happy to help. Thank you again for your feedback!
User friendly installation and great communication when I needed some extra help! Highly recommend.
Lior was wonderful in helping me install the code for my website. It was very easy. Thank you! We have also already gotten several reviews from customers! we love having the feedback :)
Eduardo did an excellent job in helping me import reviews from another app! Very easy to follow and communicate! Also just got help from Nick S! Some script was not on my theme that i needed and he easily added it for me! Very quick and easy!
Eduardo R. was so quick and helpful. I have never messed with coding and was struggling for a while trying to figure it out by myself, but I'm glad I reached out for help because I needed it haha...Eduardo started adding the code right away and was done super fast! Thank you!
I recently moved my store from GoDaddy to Shopify. I needed assistance with setting up Yotpo on my Shopify store. Gimbert at Yotpo was able to assist me. Gimbert went above and beyond to help me add the code to my new store. Every question and concern I had was answered quickly and thoroughly. Happy to know the support team is staffed with pros!
Very helpful and patient support. Joian Z solved my problems. Thanks!
App is pretty good as well.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Great app, it works pretty good and it looks professional and great customer service. Will definitely recommend.