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Great app great support great people highly recommend, Great app great support great people highly recommend
I uninstalled this app but still appear on My site. Do not install this app. Code can not delete
This APP change my life. user friendly and good for small businesses like myself. customer service is amazing, fast and help you out quickly. very satisfied. highly recommended.
Thank you for writing a review — we value your feedback.
Out of all the free apps for reviews, Yotpo is probably the easiest to use and configure. They also have a great support team that responds to your questions within 24 hours or sooner.
Unfortunately, Yotpo just isn't for my store. I sell one of a kind vintage items and needed a way to collect and display site reviews instead of product reviews. I told this to one of the representatives and they said it was possible. But after emailing back and forth and installing the app a second time and adjusting the settings did I discover that this was only possible through an awkward work around.
It's still a great product and I'd recommend this to someone with a more traditional store. I just wish they would've been more upfront with the limitations of their product so I could've spent my time on a different solution.
good service simoun resolved my issue rapidly.good service simoun resolved my issue rapidly.good service simoun resolved my issue rapidly.good service simoun resolved my issue rapidly.
Needed some help and support was great, responded very quickly and resolved my query. I am happy with the support Gimbert gave me
Thanks for leaving a review! We're happy to hear you had such a positive experience with our support team.
Do not use the review app especially if you are using SMS. the SMS Review requests will send to half of your customers at 3 am in the morning waking them up and leaving them disgruntled. There is no way to change the specific time settings either. When speaking to customer support they didn't seem to want to know about it. I had then asked for a refund due to their app not being able to do what is required and they have said they can not and will not process a refund. I have come across an app called judge.me and it is far better, the customer service is top tier and extremely helpful and they are only $15 per month.
We sincerely apologize for the inconvenience. According to our records, this issue has been rectified. If you have any questions or concerns, please feel free to reach out to our team for assistance.
For the price it's not worth it. There are other apps that offer everything this one does and more at half the price of even their lowest plan. I signed up for a pro plan and I still couldn't remove their logo from the review .
I CAN'T REMOVE APP????
Hey Devobunch,
Thanks for taking the time to leave your feedback.
Regarding the features available on each of our Yotpo plans, we have listed these in the Yotpo admin and on our website. I would be happy to help ensure you have all of the features available on your plan set up correctly to use and enjoy!
I have reached out by email to see if I can help assist you with any issues you may be experiencing with Yotpo.
In the meantime, thank you again for your feedback and I hope we are able to help resolve these issues for you.
Best,
Melanie - Customer Care
Lumiel.C was AMAZING, he/she (sorry not sure which one) helped me with a few issues and was very patient, extremely helpful for the customer service - thank you, thank you :)
Jeorge Kenneth V helped me and patiently explained everything i had doubts about. Great service and in general great times of response.