Yotpo Product Reviews & UGC

Great app, and great support, the only flaw is that I cannot respond directly to customer reviews within emails because I use a Mac, apparently supported on Windows but not Mac, but that's the only issue.

Very good experience with technical support. Quick response and well explained. Good functioning app also!

I love this app and the customer service!! I had difficulties adding the code to my site bc I wanted it in a particular place and Anne did a great job at making sure the widget was installed properly!

The app works very well and the customer service support is really fast and also they do an amazing job fixing issues on the site

When it comes to getting more reviews, Yotpo delivers. We received 10x more product reviews in just a few days time than we did in 6 months with the Shopify "Product Reviews" app.

Yotpo is great on Shopify. I needed some help today, and their excellent support team helped me out right away. Highly recommended!

Great app however a bit pricey.

Good app. It does the job well. I will invest in it. Doner was also very helpful. Good and efficient customer service.

Thanks to Radly for helping me getting started on testing reviews and providing a solution with manual test reviews requests.

The app has a lot of features & customization and offers great customer support!

Note: Most features are accessible only through the paid plan.

For example, the default mail after purchase (MAP) setting for customers who buy more than one item sends up to three consecutive emails until the customer leaves a review. We found that frequency to be too high with the rest of our emailing strategy and there was no way to decrease the frequency on the free plan.

After discussing with their customer support, we were able to sort this issue out and find an agreement where my customers would receive a reasonable amount of emails without having to subscribe to unlock only one feature.

Great app, but would recommend looking at it once you reach at least 100 orders per month.