Yotpo Product Reviews & UGC , Počet recenzí: 6 592
Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.
This app started sending non-branded, incorrect product review requests to our customers without our permission. It continued sending out emails even after we uninstalled it.
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So i added a widget to my website to see what it would look like and now there is no turn off button so it is stuck on my website.
Thank you for taking the time to submit a review! Our team has tried to contact you to offer support, but we have not heard back. If you're still experiencing issues and need assistance, please reach out to our team.
The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
Junk software, and contacting customer support is not helpful at all, data syncing is a waste of time!!! Do not use!! !!
We're sorry to hear that you've experienced issues while syncing your data. Our team has been in contact with you and we've resolved the issue. We've tried following with you on several occasions, but we have not heard back. If you're still experiencing issues, please let us know.
Just bad and not capable with bad codlings that will destroy and make mess of your site entirely.
Will not recommend for any one.
We're sorry to hear that you're experiencing issues with our Reviews product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
This company is probably the most annoying company in the Shopify eco-system. I don't know how many times I've had to ask to be removed from their marketing and sales emails before their sales reps will leave me alone. There are several reason I would recommend against YotPo:
1 - Predatory contracts - They promise you the world, lock you into a contract for 12 months, and by the time you realize there are other companies that have the exact same functionality, you're too late and locked in paying 4-5x the cost of the competition.
2 - The worlds most annyoing sales reps. No, I don't want to buy the overpriced software that you sell on yearly contracts.
3 - Insanely overpriced for the same features. I'm not really sure what people are even paying for here that they anyone is still paying this company as much as they are for the same features.
I'd highly recommend looking at Stamped or any of the other services that offer reviews. You'll get the same features (anyone at Yotpo who says its better may be partially right, but you're paying 5x for 1 minor feature that will yield maybe 2% better results at best).
This isn't a paid smear campaign, I just honestly don't know what else to do to get them to block my email from their system as I've asked and even threatened legal action with no results.
We're so sorry to learn about what you've been experiencing with our marketing and sales emails. We would never continue to send you emails if you've already unsubscribed or asked to be taken off of our email lists. We will look into this immediately and ensure that you're taken off of our promotional lists. And if there's anything that our team can help with or provide more information about, please don't hesitate to reach out.
After six months, I strongly do not recommend Yotpo. It's a subpar product that is clunky and all over the place. Their admin interface is mismatched and terrible. Its waaay overpriced. Their outside marketing looks good, but once under the hood, you'll regret it.
Thank you for submitting a review, and apologies for any inconveniences you may be experiencing. We're constantly working to improve our products as well as our pricing and packaging options to ensure that they're easy to use and affordable. Our records show that our team was able to assist you, but if you're still experiencing difficulties, please let us know.
One of the worst apps I've ever used in my experience on Shopify. Typically I don't leave reviews, but this was frustrating. The product was highly bugged and the interface was never properly updated. Customer service was excellent, and of course, I'm the bad apple of the bunch, but nonetheless, you can't overcome a bad product. UI/UX probably needs a major overhaul.
Thank you for taking the time to share your thoughts with us — we hear you and we apologize for the inconvenience. We're continuously working to improve our products so that our merchants can get up and running without any hiccups. Our team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out to our team so that we can help.
This is the only totally unusable app I've ever seen. Your app is just a white screen for me. Also, I cannot contact support because it's only in the app. Extremely weird. :)
We're so sorry to learn that you're experiencing issues within our Reviews platform. Our team contacted you a few times and provided guidance for troubleshooting, but we have not heard back. If you're still experiencing issues, please let us know so that we can assist you.