Yotpo Product Reviews & UGC , Počet recenzí: 6 593

Celkové hodnocení
Počty podle úrovně hodnocení
  • 92 % hodnocení s 5 hvězdami
  • 4 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
2. listopad 2023

Works fine out of the box if you don't want to make changes. However, customizations are very limited. Maybe it's just the theme we use, but I've experienced a lot of issues with alignment and display on our collection pages and product pages.

Be warned: there is no way out of the box to resize anything. I updated to their "3.0 widgets" and the UI is definitely a downgrade. As someone with little coding experience, it's frustrating that I can't make that many changes without contacting support. Reviews are supposed to be a trust signal to customers, yet there are layout and spacing inconsistencies right out of the box. How come I can't resize the stars or text to match the style of the rest of my site?

If your collection pages have 2 product columns, the review stars will probably cause alignment issues. Again, I'd expect there to be some customizations that let me align and resize UI elements. This is not the case and will require coding experience.

Their support is friendly enough. Any problems usually get fixed, but not without a lot of back and forth. With there being so many review app options out there, Yotpo just takes more effort than it's worth to make it work right.

Chike Nutrition
Spojené státy
Doba používání aplikace: 8 měsíci
16. září 2023

Apologies, this is not a review. I need support, but I already uninstalled the app, so I don't know any other way to get in touch.

I've uninstalled the app, but on my websites product pages there is still a line (just underneath the product title) with stars and a number for the number of reviews. When I installed the app a year ago I remembering asking Yotpo for help so that it would show up there. But since uninstalling the app didn't remove it, I need help from support to remove the code they added.

I hope I've explained what I need as clearly as possible. If not, please reach out to me, or let me know when the code has been removed. Thank you in advance.

Pink and Caboodle
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář Yotpo odpověděl 28. září 2023

We're sorry to hear that you're experiencing issues with Yotpo Reviews. Upon checking your site, we can confirm that our Reviews widget is no longer visible. Our team has tried contacting you, but we have not heard back — please let us know if you're still experiencing any issues.

2. listopad 2023

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

Highland Tactical - Dealers
Spojené státy
Doba používání aplikace: 28 dny
3. květen 2023

Be careful when you install, Yotpo will automatically start sending orders VS taking you through a setup process where you can customise how customers will receive reviews etc...

Before I knew it a day had passed and the platform had already sent 80% of my monthly quota within a day. I sell products that need more time to review vs. their 14-day default flow. Not the greatest start for those businesses that have a backlog of orders requiring reviews.

When you install make sure you go straight to the left-hand navigation and find "Review Request Flow" and deactivate the 14-day post-process flow they automatically start on your behalf. To do this, navigate to the three horizontal dots, left-click and hit the 'deactivate' button. The flow will stop and then you can customise what you need to customise.

I know the platform will be great yet I find it strange it just starts sending reviews without a user setup process.

Glasshouse Fragrances Australia
Doba používání aplikace: Asi měsícem
Vývojář Yotpo odpověděl 8. květen 2023

We appreciate your feedback and apologize for the inconvenience. We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user. We are sorry to hear this didn't go as expected. If you're experiencing any other issues, please let us know — we're happy to help!

2. prosinec 2023

Reviews show up which is the only reason this product gets more than 1 star. My challenge with Yotpo is it's incredibly buggy and you have to constantly work with support. The support team themselves are very kind and work to solve the issue but for how expensive Yotpo is I really don't think it should be as buggy as it is.

Spojené státy
Datum úprav: 9. prosinec 2022

app ok. Still didn't record results A bit expensive. Good customer service

Doba používání aplikace: Více než rokem
Vývojář Yotpo odpověděl 23. leden 2023

Thank you for writing a review — we value your feedback.

26. prosinec 2022

I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.

Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Yotpo odpověděl 23. leden 2023

Thank you for sharing your thoughts with us!

Datum úprav: 14. duben 2023

Ronel R. helped me with my carousel today. They are really nice and helpful. I use the chat to get help.

Carol M Studio
Spojené státy
Doba používání aplikace: 16 dny
12. prosinec 2022

Recomiendo esta aplicacion, ya que es muy completa en cuanto a funcionalidades. Pero considero que es un poco dificil de instalar.
De todos modos, la asistencia es genial, te ayudan en instalar todo y dejan el widget funcionando.

Café Sombra de Pino
Doba používání aplikace: 12 dny
Vývojář Yotpo odpověděl 23. leden 2023

Thanks for your feedback, we really appreciate it.

21. prosinec 2017

I've been using this app for a few years now. It does a good job collecting reviews. There are quite a few limitations for the paid version that we have. I'm not a fan of the social push it offers. The email templates are pretty clunky.

Spojené státy
Doba používání aplikace: Více než 9 roky