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I had some trouble getting my Shopify SEO Page (Reviews tab page) to work after a recent Shopify theme update. I contacted customer support via the admin settings page in Yotpo and they helped me immediately! I am so very grateful to Jeorge Kenneth V for the support. They even added a carousel of reviews to my homepage after I asked for more advice! If you are having any troubles, I highly recommend their great customer service. Thank you!
P.S. I'd recommend a few updates to their help page so that "SEO page" updates are clarified as a separate issue from how to enable a "Product Reviews Widget."
Thanks for the detailed feedback and suggestion on the help page, it's much appreciated!
The app works good now that I had a support staff, Reymon help me for 90 minutes. The app is glitchy on Chrome so I had to switch to Safari, but then it worked good. Reymon was extremely helpful, patient, knowledgable and easy to work with. Would recommend working with Reymon again.
Thank you for your feedback. Glitches on Chrome is indeed annoying and we are working on a permanent fix for this issue. For now, clearing your browser's cache will fix this issue.
Thanks for sharing your experience!
When uploading a review, it kept failing and kept getting errors.
I contacted customer service and got a quick response. Reymon Alvero gave me a relatively complex review template and helped me fill it out and upload it.
This is a good customer service team, but I think it would be more convenient for me to upload it myself if there were no errors, otherwise I would need to contact customer service every time.
I can see how it’d be more convenient if the process was smoother for you. Thanks for your feedback! We are working on making this process easier.
quick response and resolution
Doner was really helpful towards me, my issue got fixed relatively fast
Thank you for the feedback. We're happy to help!
Doner P is very efficient and reactive to solve any problem, I am happy with this app so far !
I had a hard time trying integrate my reviews, but thanks to your great customer service by Ruzsel John, I got it done. Thank you.
Thank you for writing a review — we value your feedback.
Doner is very detailed and helpful.
Thank you for your review!
Ali Khan
Fitness Trainer
What I love most is that there are no unnecessary additives or gimmicky claims – just pure, natural goodness. If you're looking for high-quality, locally-made products, AKIN FOODS is your best bet.
BIGGER!
Thank you!