Değerlendirmeler (7.017)
Hassaslaştır
-
Puana göre
I uninstalled the app but it is still appearing on my store--it seems this has been an issue for others as well. I don't know why Shopify allows apps that do not uninstall cleanly. I have written to their support to do a clean removal and waiting for response.
Their sales team are way too aggressive and make promises they can't keep. reneged on a written contract we had in place.
Terrible service! We used the app for our old site but since redesigning we have had issues implementing. After numerous emails asking for assistance we have received nothing back from them. We still receive the promotional emails though...
Stick with Shopify Product Reviews - Effortless!
Our store has lost all its product page reviews. We have asked Yotpo to fix this issue about a month ago with no success.
https://www.kinkytoy.store
App is limiting, and interface is complicated. Their support team is non-existent. Avoid at all costs, it'll take even more time when you have to switch to a different review app like me.
Their customer service is rude. The company seems to only care about emails rather than collecting reviews.
automatically sets to send out emails to your customers. I downloaded the app and then one day later it sent out over 200 emails to my customers without me turning that one or having a chance to edit the email.
Thank you for taking the time to leave your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you twice in order to assist you but unfortunately, we have not heard back from you yet. If you are still experiencing any lingering issues or if there is anything we can assist you with, please feel free to reply to our email or directly reach out at any time and we will do our best to help.
Not happy. While using Yotpo for free before they changed how their app works, I collected 6 reviews. But, that's all the app could do. Collect reviews and nothing else. If you want everything else, it's something like $300 per month. Disappointing. I wanted to learn more about their pricing structure, but instead, they want me to talk to some random guy over the phone to talk to me about how Yotpo can benefit my shop. Well, of course it would benefit my shop. It's just TOO EXPENSIVE. Make the pricing structure public for crying out loud.
I hate this app - the free version anyway. When you get a review or a question it gets posted to your site and there is NO way to respond for less than $200/mo...
I have tried to contact the developer with no response.
Canceling the app today...
I'm REALLY REALLY PISSED NOW! I just discovered that there is no way to remove a review COMPLETELY from the web. These reviews are stored "somewhere else" and 'belong to the reviewer".
Not anymore. I will uninstall this immediately after writing this.
The last 3 "reviews" I've received were things like,
1-star, haven't gotten it yet.
2 stars, the package was smashed...yet I ship out a small flat bubble envelope with a soft leather product in it.
1- star, the package hasn't arrived yet....
The part about this is...These reviews are NOT reviews of MY service nor OUR product. They are from people who just have a hair up their butt because the mailman was a day late and my company gets the hit.... that never goes away. AND...if you don't PAY YOTPO....you can't reply nor defend yourself or your business.