Yotpo Product Reviews & UGC

Incredible service (I had Yulia Sachkova and she deserves a raise!). LOVE Yotpo :)

Can I give zero stars? The worst. I really had a bad experience with Yotpo. Their platform is extremely clunky to use and I don't recommend using them. You want to use another platform because Yotpo will really slow your website down. They're just not made to really work well with Shopify. They're probably going to say in the reply 'yes we are!'. No. They're not.

Really poor customer service too. They're super unfriendly. We were told a lot of untruths by Yotpo that resulted in a $1200 payment being taken from our account - even though we had cancelled months prior. So, if you're a small business and don't want to lose money to an unsupportive company - seriously... look somewhere else.

Go with a company that will integrate with your newsletter software, won't slow your website down and get you penalised by Google. This is really important for your growth as a business.

Also, Yotpo are being left behind by their competitors. Important to note again with Google - you want Google seller reviews. These are very useful for sales. Yotpo does not offer a good option for this.

You have been warned.

Great app, looks good on my site, and easy to set up. Customer Service is very responsive. Happy helped me out a lot; awesome representative!

UPDATE: I still use this app over a year later. I was assisted by Warly today and I was satisfied with his service.

Fantastic app and great customer service. I've been using Yotpo for several years now and would definitely recommend.

Great support team had a very good experience, sorting out transferring our reviews to a new website. I recently need some more help and the customer service is amazing. Once again top-notch customer service.

I was trying to integrate the Yotpo review badge into our website. I was struggling with the code. I was delighted to be able to discuss my issues with Gabriel. Gabriel was able to import the badge with great precision. 5 Stars to you Gabriel!

Superb platform, usability, trustworthiness.

horrible customer support and just a waste after their recent change. STAY AWAY

This app is great for collecting reviews and very easy to moderate them. And I've had very good service from the support team when required.

great app for reviews! builds trust w customer. also Kenneth was a great help in transferring reviews to new theme!