Yotpo ‑ Product Reviews App

I found (after a lot of research in review/loyalty/sms combo) that going for YOTPO´s next best plan packs a lot of punch for the price compared to other premium alternatives if looked at as a whole. I do not, however like the yearly premium plan pricing option, hence 1 star removed. Yotpo also really shines with having integrations to almost anything . Which often becomes a bottle neck with other good alternatives. Last - the customer service team is unmatched. 24/7 support by really competent staff.

Good review software. Could use some bug fixes on the backend but works well.

Quick help on Live Chat. Fantastic Customer Service from Rilu who helped me install widgets onto the site and integrate everything so smoothly. 11/10 customer service.

UPDATE:

Issues have been resolved and we're back on track. Yotpo stepped up to help out with all of our issues around social sharing. If we could change two things:

1. Don't auto opt-in new partner sites into Optimal Smart Share. If you do, don't hide it behind the Campaign setup so that new users are immediately clear on what functionality has been turned on.

2. Better differentiate Customize from Campaign. Overlapping functions like Testimonials and Mail seem to us like they should be combined. Design opportunity for sure.

Ronel provided excellent service and did everything possible to work through my challenges. The free plan offers minimal options for customisation, and some things are rather annoying such as a tiny logo in emails and typos in the templates which can't get changed.

Liked the app. Customer support is out of standard. Design was sleek. Just was too expensive compared to others.

We are using this app to send out review emails, and Howell was very helpful answering some questions. Good service!

On some points it may be a bit more customer friendly but the after sales service is very responsive and helpful.

I am using this ap for a while now, since 2 months also swell, and the support I really like very helpfully, really recommended!! Jaypee, Bernard and Eddie are mi favourites everything is by mail that is good, but it would be nice also having a call centre like shopify

Have been using Yotpo for some time now for my ecommerce site: https://buffaloscents.com. Nice features if you are driving a lot of sales.