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Terrible app. We used them until we reached their limit, then we cannot have any more reviews and have to move to their Premium plan, which is ~$7000/year. It's so ridiculous, almost bait and switch kind of practice. No thanks, we would rather use an app that has transparent pricing and do not use this kind of practice.
Dear Nature Queen,
Thanks so much for your feedback. Our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to discuss the right fit for you.
Upon receiving this review we tried to reach out. If you would like to get in touch, we would be glad to assist you further.
Thanks again for your feedback!
Works fine until it doesn't. Won't send automatic reviews as it suppose to do and you will find out about it a few months after. Happened several times and their support is absolutely the worst. The first time they said "it was a bug and will not happen again" then, happens again!! You'll wait for hours on the chat, then they won't resolve it for days until you ask to speak with a manager. Paid $200 a month for a service that didn't work properly and now finally switching. Every "add on" costs more and it just doesn't worth it. There are new and cheaper solutions now out there, go with them.
Thank you for taking the time to leave this review. Please know that we absolutely understand your frustration and we apologize for any inconvenience. We have looked into your case and according to our records, the Automatic Review Request setting was turned off manually on your end. A support representative has contacted you in order to try and resolve this matter to your satisfaction. We are very sad to see you go, but should you need any assistance with your transition, please let us know.
Thanks very much Lemuel C for helping me get my review carousel up and running super fast, it looks great
The support was very attentive and patient, even in the case when the problem did not depend on them :)
I got great customer support by Ruzsel J, really helpful and quick! I’m looking forward using Yotpo a lot more. I've been in a additional call and recieved excelent help. /Helena
L'assistance, notamment sugar, est très gentil et nous aide très bien ! Hormis cela je n'ai pas encore eu le temps de bien tester l'application.
Always helpful customer service and never too long of a wait. I interacted with many of their agents since we started using Yotpo and always felt positive about their customer service. Junalou was really helpful with our last issue and solved it fast.
Shout out to Ruszel J for making my day so much easier in patiently standing by and assisting me with all my queries!! Excellent service!!!!
Thanks for your feedback, we really appreciate it.
I have been using it for a year, it is a great application, it helps us a lot to have feedback on our products
Joian Z helped me with displaying product photos and the Yotpo team has always been responsive to my issues. Overall highly recommend for reviews!