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The customer service goes beyond assisting their customers! Highly recommend Yotpo for reviews. THANK YOU MARY ANN!
Thank you so much for leaving a review! Happy to hear we were able to help you.
Donald was super helpful! Love the variety of free apps, and how easy it is to learn anything within Shopify. The number of customizable options is fantastic!
As with many apps, it really helps to know at least some basic HTML code. Fortunately, Yotpo has a pretty user-friendly interface that does take a little time getting used to, but because the forums and support are so incredible, I never feel stressed out. Eric and Anne have both helped me resolve issues very quickly that would have taken me much longer to resolve, especially design issues and learning how to integrate product reviews on product pages. Their chat is available 24/7. What I love about the app are some of the features that really upscale the feel of my website, like the persistent review tab and review carousel. The other great aspect is the integration with social media. My reviews are integrated into Facebook and Yotpo will post automatically to remind my customers (and potential customers) to buy products that others have reviewed. And most importantly, it has helped to increase my sales. I would definitely recommend this app.
Thank you for such a glowing review! We're thrilled to know you're enjoying using Yotpo and are already seeing the positive impact. We are constantly working on improving both our product and customer support and we're so happy to know we hit the mark for you.
Fantastic app. VERY easy to use, which is rare in my opinion. Their tutorial when you first start is amazing. A technical dummy like me was able to figure it out very quickly. I had one small problem in trying to install some code, but their customer service guy helped me within a day AND attached screenshots so I could learn how to do it. 5 massive stars.
I had an issue that i couldn't solve by myself. I had to contact support, and to my surprise they had a very fast response and great support. Thank you Lemuel for your assistance!!
Radly @ Yotpo was able to help me with setting up my story avatar. They do have the best customer service. Bravo Yotpo!
The app is easy to use; however, there are some issues during my experience which I think are not quite convenient. Whenever I want to change the widget's display, it doesn't show immediately even though I select the "immediate update" button. This thing also happens with the auto-publish review (They told me that the review is published within 24 hours, but I thought it's supposed to be posted right after being submitted). Also, there is no "import reviews" part on the app at my end, and that's quite weird, but they did help me input it on the website. In general, the team is really supportive. They helped me to fix those problems quite fast. But if those above issues are fixed, it would give a better experience for users.
Mark helped me with something I was confused about. Helped me quickly and sweetly. thanks so much again.
Great customer service, answered all of my questions and helped to swiftly set up the store. Impressed by features so far!
Thank you Daniel, you are patient and poite. Thank you for sharing new function of Yotpo and teach me how to achive it. Thanks again!