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This app is amazing for being free, I just didn't appreciate the headache it gave me while I was trying to figure out how to use it. I didn't expect it to e-mail every customer who has ever bought items from us ever, I thought that was a little ridiculous. I didn't even know this app was going to e-mail customers, or send me over 100 e-mails in 2 days. The app is very vague on explaining how it works until things happen, like posting on our Facebook Page and the large widget at the bottom of product pages. I am also disappointed on how I can't easily find out enough information about a customer to contact them if they have a question. The interface has some glitches. Like the navigation buttons magically disappear when I am looking at the list or reviews if I go to publish or unpublish a review.
Doner P was very responsive on the web chat and took control of my Shopify store to get the app working in no time. Thank you
Thanks for your feedback, we really appreciate it.
I had difficulty with initial setup and the help was instant! Excited to see how this can improve on my existing review platform
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
So far so good. Just signed up and having trouble finding specific settings. I was surprised that the live chat option was pretty much immediate. Still a ways to go before I can really make a fair evaluation but Eunice from the live chat was awesome - knowledgeable, efficient, and pleasant!
Just integrated on growth plan as of today. Support was quick to respond and assist with integrations.
Yotpo sales had enough time to call me multiple times, but I hate it when installed there is no email/ chat or phone support available. I am waiting for 3 days for a response from the contact form, and the app is not doing well.
Have an app, have support, period.
Doner P. was very helpful making me understand how to best use YotPo
We appreciate your feedback, thank you!
I worked with Ruzsel John and he was wonderful, solved all my issues!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Support is second to none. Simoun Francis S helped me install the app and checked everything was fine and the support I received from them was fantastic.
Eunice was soo helpful! She answered all my questions!! Very knowledgeable and pleasant! :))))))) Shantee