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Jo Lorenz was incredibly helpful getting my widgets to work again after doing a new theme install! I love this app already and their customer service is incredibly helpful. Very satisfied! :)
Very Nice app. Lemuel and support team is quick and attentive. I had an issue when I upgraded my shop theme with reviews not showing up. Lemual fixed it in no time. Thank you also to Happy S for all your help!
チャットで使い方を質問したらすぐにMarkさんが回答してくれて解決しました。小さなことでも褒めてくれるなどコミュニケーションが非常にうまく設計されているので、また困った時に相談したくなります。
Thank you Mark!
The product is decent, but if you need support, they will jack your site up. They worked on my site yesterday and broke a bunch of stuff, now nobody is responding. Do not waste you time on these guys, it is only good until you need support, then you are screwed! WASTE OF MONEY!!!
Hey, Jaillene from the Reviews team here 👋
Thank you for your feedback, and we apologize for the inconvenience. We never make adjustments on the backend without your consent.
Our records show that our support team was able to assist and that your team was also able to make some adjustments on the admin side of your site. If you're still experiencing any issues, please feel free to reach out to us.
I choose this app because it had a Free option. I am just starting out and every dollar saved was important.
I was a bit apprehensive at first because I had difficulty in the installation and I could not get assistant for two days. But after that, the support was just brilliant. Guess my first request must have hit a wrong timing.
And now, I have to say I am totally happy and convinced that this is a great product and I have no hesitation to recommend it.
When launching a new store, it is important that you collect feedback right away and also display it to counter uncertainty from users who don't know your store yet. But gathering that feedback can be a hard task if you do it by hand. Meet YOTPO - it automates everything for you, so that you have more time to go and do productive stuff.
We paid for Premium right away because it's features are invaluable. Facebook and Twitter auto posting, coupons for rewarding your reviewers, etc.
Give it a try; trial's free for 30 days!
Junolou was of great help! Absolutely amazing guy. Helped me set up the codes again and I’m so grateful.
This could be really good however there is no middle ground between the free app which is incredibly limited to the pro and power house levels which are crazily expensive - between $399 and $800 per month. I also have received about 10 emails from Yotpo all saying the same thing which I don't quite get? Their pricing structure is all wrong. I would have genuinely bought this product if it had a better introductory offer to see how some of the pro features work. Not sure how anyone can see the benefits of this app when you can't get to try them out on even a trial or reduced fee basis. The free version of the app is also now not accessible from my shopify website and the password reset function doesn't work. If you want to charge this amount of money for something you need to get the basics right! Not that impressed i'm affraid.
made sure i had my problem resolved swiftly and effectively!
very pleased with the support I received!
I was having an issue with my reviews widget and Eduardo provided me excellent assistance. He resolved my issues right away and with such professionalism and patience with me as a new store owner. Very outstanding service.