Yotpo Product Reviews & UGC

Great app. Angelo really helped me to set up the widget in my website. Was also super responsive and answered all the emails quickly

New to the app but customer chat is an awesome and fast response. cant wait to explore more features

We had nothing but problems with Yotpo. Hyper expensive and constant "need to upgrade to get more features" led to constantly increasing our costs with little real reward. Customer service was not that great. We were desperate so we kept going back thinking that we must be doing something wrong since they have great reviews...but it was just not good in the end. At one point our review requests were somehow randomly turned off (though we had not logged into the dashboard ourselves to do it) yet we were still being charged. I only noticed when the reviews stopped coming in for some reason. When I inquired about the recent drastic reduction in reviews being submitted, the rep said "oh, you're not requesting them anymore"...Wait? Huh? I am paying hundreds of dollars to NOT request reviews? Who would do that? So, we paid over $300 for absolutely nothing for a period of time. No offer to refund, no help whatsoever except for "sorry, you paid us but weren't collecting reviews" (why would we ever intended to NOT collect reviews, but pay hundreds to Yotpo still to do so...that should not even be an option.) In addition, after recently changing over to another service provider who's pricing is MUCH better and offers way more user-friendly features and design options, I am sad we didn't leave YotPo sooner. I feel like we wasted so much money. Honestly, one of the worst app experiences we've had on Shopify and overpriced if you are a store that does volume. Lastly, there is no clean uninstall. So after deleting their app, you will still have to deal with the headache of going into your liquid.code and removing all of the crap off. There are way better options out there now. I would not recommend YotPo to a friend if they asked.

I have been using Yotpo since last year and love it! I needed some assistance with setting up one of the functions and Pauline at Yotpo help was amazing! highly recommend this app for anyone looking for a review system

Yotpo’s customer review is great! Couple days ago we decided to change a theme on Shopify to better accommodate our product lineup. However, the review wadge wasn’t displayed as expected afterward. Therefore, I contacted Yotpo’s support and submitted a ticket. Justine Romeo from the support team got back to me right away and adjusted the script for my account to solve the issue right away. I am greatly appreciated his promoted response! The customer service reassured me that I will be able to get any assistance I need later on if any query occurred. Thanks team!

I've done a LiveChat with an agent service (Manny) and I have had the best experience. Actually Yotpo help me a lot with my reviews

installed easily - support team followed up - all working well - it's great! many thanks Yotpo!

What else can I say that everyone else hasn't already? This service is perfection. If you are running an ecommerce store, you should have Yotpo.

Nick was ever so helpful. He went above and beyond, not only helping me with my initial issue but he fixed other issues that he noticed on my website. Great service, thank you Nick.

I have been using this app for a while but contacted Yotpo Support for the first time, today. Yotpo Support was great; they were responsive, informative and cheerful. I had a great experience.