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Great way to gather feedback from customers. We are exploring the other marketing features as we gain experience and our recent support experience was really great. They fixed a problem we created. How kind!
Good, solid app. Easy to use and work. Also great metrics and info to utilize.
Great app and used on many stores of mine. Highly recommended and is clean and is very suited compared to other review apps. Very helpful communication from Ed on the live chat
Ronel from the Support team was fantastic in helping our team learn more about their service and how we can best utilize all the features. We highly recommend Yotpo to any business owner who is in need of a service to collect and publish customer reviews.
Waiting on senior team and email now...actually my case is still not solved...so im reducing this to 2 stars.....i didnt get a promised email from senior level staff to investigate why yotpo didnt have any reviews for a year...im an owner of a small business..i dont have anyone helping me so i do need a wee bit of extra support..havent got it to date...
That's very good and fast support.
I hope this app will bring more traffic to my site.
Thanks for support
Great customer support through Live chat while we were setting up the look&feel of the reviews widget. Thanks a lot to Manny.
Yotpo is definitely a fantastic compare to other review apps however I have to agree with many other users with regards to the high pricing of the paid version.
Yotpo was very helpful and great for our business. Customer service is excellent, and they are quick to answer. Thank you James C and Ed for the help!
Clever app, really easy to install and navigate, I have seen impact on our sales straightaway. Customer service and support was exceptional too.
However, I would like to see the app enabled for mobile phones and handheld devices in the near future as most our customers purchase via these channels.
EDITED: The REVIEWS Tab doesn't show on mobile phones and handheld devices.
Thank you for your review and we are extremely happy that you are satisfied with Yotpo and it's customer service. A part of your review mentions that Yotpo doesn't work with mobile phones. Regarding one of your comments above, I would like you to know that Yotpo indeed works with mobile phones flawlessly and we would be glad to walk you through everything. I request you to kindly open a support ticket if you are facing any difficulties with this and our support team would be happy to help!
UPDATE: Thanks Kiss Ready Lips for updating your feedback and letting us know more about the issue. The Reviews Tab currently doesn't work on mobile due to the screen resolution limitations. That being said, I have filed your feature request with our product team and we'll update you on any future developments. Thank you again for your patience and valuable input!