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Nick gave me great support in setting up and it seems all clear now. I really appreciate that customer service is open 24/7. However what I was a bit shocked is that after I downloaded the app to Shopify it sent request to 200 plus cusotmers. I guess I have pressed skip somewhere but I would expect that there is a big warning if you send out something before you customize it. Now all emails sent don't even have my logo in it:-( and are super random. Also the analytics is quite poor and you can only see deeper when downloading a file. What is not good is that unsubcribs that are collected through Yotpo will not be integrated in Shopify customers profile. Really hope this can be integrated soon. Also a pity that you can not send the review request from Klaviyo, would love if that is all in one place. Hope these things can be improved, other things look good so far.
It took ages to get any human from support to answer our questions. It would be great to get response from support quicker
The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
Simoun Francis S helped me in importing reviews and setting up the account as well very professionally
We appreciate your feedback, thank you!
I was having some trouble with setting up and contacted Allent at support who was very helpful. Thank you.
Can't get anyone from customer support to respond even once - paid for the higher plan too and hoped the app would be good but feeling very let down
Hey, Jailene from the Reviews team here 👋
Thank you so much for your feedback, and our apologies for any inconvenience you may have experienced. We were unable to reach you via email, but when you reached out to our support team on August 22nd, you chatted with our team about costs as well as the features within your plan and settled on a solution. If there's anything else that we can do to help, please reach out to us at any time.
App is working well (3 days in) support team were EXCELLENT which is not always true of shopify apps...
Hey Geeky Graphghans! Thanks for the great review!!
Just integrated on growth plan as of today. Support was quick to respond and assist with integrations.
Doner P. was very helpful making me understand how to best use YotPo
We appreciate your feedback, thank you!
Awesome app. I will upgrade to premium soon.