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Poor App. Pathetic word limit with no way to post video. Unbelievable. You would think this is something easily resolved in the 21st century
RUN AWAY! We tried to make the switch from Judge.me to Yotpo in order to get the Google trusted reviews integration. We have the enterprise version so we had a custom implementation. The implementation took 7 months due to lots of issues on the implementation and account management teams, and it FINALLY went live yesterday - at which point over 10,000 customers were mistakenly sent review ...
Thank you for taking the time to leave your feedback, it is invaluable to us. David from our customer support team has reached out to you and we are still waiting on your ...
Over priced when your orders increase. There's other review apps with the same functionality for 20% of the price.
Thanks for taking the time to leave a review, we're so sorry to hear about your experience. We've updated our pricing model in an effort to be more flexible, and are continue ...
Not a happy camper. Not getting straight answers to many issues. Review not pushing, Review not publishing, rewards not working properly. You are back in the penalty box again!
Thank you for sharing your thoughts with us, and apologies for the inconvenience. After looking into your account, we saw that our team was able to assist you with this issue ...
If you care about design of your store and how reviews are displayed then please do not use this app. The CSS editor is insanely expensive, the basic version of the display widget is crap.
A nightmare to install and use compared to other similar apps! Very few features on the free plan, again compared to other apps.
DON'T USE THIS APP! I used this App about half year,and when i want to remove it from our store, the app no working after i remove it from my shopify admin,but the app's widgets and products customer review form still sticky there,we contact the support team a few times,they do nothing.we have to follew help centre guide to try clear the Comment out the related code in theme.liquid,we can't find ...
Thanks so much for your feedback. We're sorry to hear you had a negative experience.
Upon receiving this review, we tried to reach out. If you would like to get in touch, we ...
Yotpo sales had enough time to call me multiple times, but I hate it when installed there is no email/ chat or phone support available. I am waiting for 3 days for a response from the contact form, and the app is not doing well.
Have an app, have support, period.
This APP is basically HOSTAGE-WARE. They facilitate reviews and then do not allow even basic functionality to manage the reviews. The monthly fee for any functionality is almost more than the cost of the Shopify site... this is unreasonable.
DON'T get this software. It's all bait and switch and I would not trust any vendor that employed these types of tactics.
A way too expensive and not worth it and definitely not worth the investment. I wish I elected Yotpo competitor, same price, and much much better customer service and all customer service is located in the USA.