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Based on our experience, we do not recommend Yotpo for businesses that need reliable support in high-stakes or legal situations.
During a recent legal matter, we depended on Yotpo for documentation tied to their SMS platform. Here’s what we encountered:
A formal letter provided by Yotpo included an incorrect phone number, which their team later confirmed was a template error.
Our legal team required corrected documentation and supporting records (including metadata/logs) to meet court standards.
Despite the urgency, there was prolonged back-and-forth on what could be provided and how.
Critical records needed for admissible evidence (such as underlying logs tied to opt-in data) were not immediately delivered in a usable format for the case.
The situation escalated to the point where legal pressure increased, including motions filed in court over missing or insufficient documentation.
Our opinion:
When everything is running smoothly, platforms can seem interchangeable. But when a serious issue arises, the level of support and accountability matters most.
In our case, we did not feel adequately supported when it mattered most.
If your business relies on SMS/email/reviews/loyalty platforms, make sure you fully understand what legal-grade data and support they can actually provide before committing.
I DO NOT Recommend Yotpo. We moved to Junip for reviews and Klavyio for E-Mail and SMS
Team WOLFpak
We’re sorry to hear that this was your experience, and we appreciate you sharing your perspective.
We take situations involving legal matters very seriously and work closely with your team and counsel to provide the requested information. This included sharing available records, clarifying how data is collected within our systems, and coordinating with your legal team on the appropriate format for documentation.
To clarify a few points for transparency:
The phone number discrepancy referenced was identified as a drafting error in a template, and we moved quickly to acknowledge and correct it.
We provided access to the underlying data available within the platform, including guidance on how to export records directly from your account.
We also confirmed our willingness to support a formal declaration to help ensure the information could be used appropriately in legal proceedings.
Legal processes can sometimes require very specific formats and validation steps that go beyond standard platform exports, and we remained engaged throughout to help bridge that gap alongside your counsel.
We understand how important responsiveness and clarity are in high-stakes situations, and we are continuously improving how we support customers in these scenarios.
We appreciate the time we worked together and remain committed to resolving the matter at hand.
— The Yotpo Team
I am really consider to use this app to replace the judge.me, so installed it for for testing. We got one verified review today 02/07/2026 from a customer, and when try to export it, it send me empty csv for 5 times. The support is suck as well, no real person only AI, when you request real person, AI created a ticket for you and Goodbye. Never come back
Thank you for your review. We’re sorry for the frustration caused while testing the app.
Newly submitted reviews can take a short time to process before appearing in exports, which is why the CSV was initially empty. We understand this wasn’t clear and will work on improving that experience.
Regarding support, while AI helps route requests efficiently, real team members are available to assist once a ticket is created. We’ve reached out directly and remain available should you decide to continue evaluating the app.
Not all reviews are visible, even after contacting support multiple times. Unfortunately, I would not recommend this app.
Thank you for your honest feedback. We sincerely apologize for falling short of your support expectations. We take your concerns seriously, as they help us improve our review remapping process.
Our team has reached out directly and resolved the missing and incorrectly remapped reviews. We have not yet received your confirmation that everything is now working as expected.
If you need any further assistance, please know that we are always here to help.
It is not easy to export the reviews to move to another app. This feature should be front and center
Thank you for your review. We apologize for the frustration caused by locating the review export option.
Exporting is available directly from the Moderation Dashboard, and we’re sorry it wasn’t immediately clear. We’ll share your feedback with our product team for consideration as we look at ways to make this feature more visible.
We also reached out personally to help you and would like to make sure you have the support you need. If you’d like guidance on exporting your reviews or support during the transition, we’re happy to help.
As a large brand, we sadly cannot recommend any of the Yotpo's modules. The platform is extremely buggy, most of the features can't be accessed the majority of the time, switching between stores is a nightmare. One of their other modules also triggered an issue on our store that costed us hundreds of thousands of dollars and all we were offered is a one month's subscription discount. Yotpo's platform is behind, poorly maintained and technically unstable.
We’re genuinely sorry to hear about your experience and the challenges you faced using the App.
We tried to contact you via email, but we haven't received a response. Our team remains available 24/7 to discuss your experience further and make things right, and we’re committed to regaining your trust and confidence.
Thank you for sharing your feedback. It helps us continue improving the experience for all our customers.
I have had a horrible experience dealing with keyla.galarza@yotpo.com. I was contacted on Cyber Monday stating that they want to speak to me about signing a new contract for about $7000. I forwarded them Okendo pricing at $299/ month which I had the rep at Okendo confirm was exactly what I needed. I was then told by Yotpo the $7000 per year price was for an account strategist. We never use an account strategist. We only ever log into manage reviews. I asked them to rebate me for the years we have been over paying and to adjust my monthly price to match Okendo $299 with UGC, and 3500 orders per month but he has since gone missing. I am asking to speak to a manager and no response. BE VERY CAREFUL. THEY GET YOU INTO A CONTRACT AND DON'T TELL YOU ABOUT THE BASIC PACKAGES for $329 they have on their own website which will save you thousands per year. We are a small business. They have been absolutely taking advantage of us for years.
Thank you for sharing this feedback. We understand why this experience was frustrating, and we’re concerned to hear that you felt unheard when trying to escalate, that’s not the experience we aim to deliver, especially to long-standing customers.
While plan structures and pricing are typically agreed to at the time of contract, we also have a responsibility to ensure customers are on the right setup based on how they actually use the product and that expectations are clear throughout the relationship. If that clarity or communication broke down here, that’s something we take seriously.
To make sure this is handled thoughtfully and with the right context, we want to continue this conversation directly. Our leadership team has already reached out to review your account end-to-end, address the concerns you raised, and discuss next steps constructively.
We appreciate you calling this out and giving us the opportunity to review it more closely.
This app doesn't load. Its not sending review requests. I cannot export my reviews even. I pay 169 per month for this app and it doesn't even work.
Thank you for your feedback.
Our apologies for the experience. We would appreciate it if you gave us another chance.
Please do not hesitate to respond to your support case or to our email reach-out so we can assist you further with your automatic review request issue.
I can't recommend this company. The product works fine, but they are not friendly to small businesses and have an overall "take it or leave it" attitude and pricing policy. We've used this app for YEARS. Macy's recently asked us to syndicate reviews so that all our positive reviews on our website would also show on Macy's. Yotpo not only refused to provide the data to them without "upgrading" our current plan, but the new plan they insisted on was a price increase of over 300%. Even worse, they required a full annual contract to do it.
That price alone would have eaten up the vast majority of any profit we might have hoped to increase at Macy's. So yeah, I found Yotpo's inflexibility to be no different from extortion, and very anti-competitive for a small firm like us. Thumbs down.
Thank you for your review. We deeply apologize for the frustration and for any misunderstanding caused during your communications with us.
The syndication feature you are referring to is available for the Premium and Enterprise packages as an add on due to its complexity and the 3rd party agreements involved.
If you wish to discuss further, please let us know and we will promptly reach out to schedule a call with you.
Updated Review 05/29/24:
Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see:
Let me transfer you to one of our support agents.
7:08 PM
All our agents are currently busy.
7:08 PM
How about I create a ticket for you?
A support agent will follow up with you soon.
So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues.
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I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.
Thank you for leaving a review. We value your feedback and apologize for any inconveniences this may have caused on your end. After looking into your account, we can confirm that we did not make any changes on your behalf — and we would never make changes without your permission/knowledge. Our team has contacted you to offer assistance, but we have not heard back.
Scam company.
Once you cancel your subscription, they’ll tell you your annual fee is non-refundable—even if you’ve only used it for a month or two. They won’t prorate or refund the unused portion.
What’s worse, they never inform you of these unreasonable policies upfront. No warnings, no notices, nothing.
After you’ve paid, you’ll realize that Yotpo significantly slows down your website, especially hurting CLS performance. When you decide you no longer want to use it, they’ll just say, “Your subscription is canceled, but you won’t receive any refund.”
Shopify Plus support will simply tell you, “It’s a third-party app, there’s nothing we can do.”
Total scammy behavior.
Thank you for review and for bringing this to our attention.
We deeply apologize for the inconvenience caused due to an internal miscommunication. We acknowledge that the upgrade flow to annual plans might be confusing, and we are taking action to improve it so such confusions will not recur.
We have gone ahead and processed your refund, and we hope to see you again in the future.
