Değerlendirmeler (7.026)

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29 Haziran 2024

Hi, I am not using the app, how can I delete all the data in my site? I also installed and Yotpo Email Marketing & SMS and Yotpo Loyalty & Rewards and want to delete their data as well.

ALECRIM.lab
Brezilya
Uygulamayı kullanma süresi:1 gün
Yotpo yanıt 10 Temmuz 2024

We're sorry to hear you're leaving Yotpo. Our team has contacted you to address your inquiries and to hear your feedback on our product, please feel free to respond to it.

Also, we have gone ahead and deleted your Yotpo account data (Reviews, Loyalty, and SMS) as you requested.

21 Aralık 2017

I've been using this app for a few years now. It does a good job collecting reviews. There are quite a few limitations for the paid version that we have. I'm not a fan of the social push it offers. The email templates are pretty clunky.

Fringesports
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:9 yıldan fazla
23 Mayıs 2024 tarihinde düzenlendi

May 23 review - UPDATE
I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good.

However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating.

March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).

So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.

I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!

erinsfaces
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 ay
30 Aralık 2019 tarihinde düzenlendi

Ruel who helped me with my issue is definitely a 5-star employee, but in the past, I've worked with other sales reps and had to go back and forth over the same issue, and even though it would have been much simpler to explain over the phone, they would not get on a call with me. It's also hard to locate the support option on the website. But Ruel was a total pro with my most recent issue!

Rheos
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 8 yıl
Yotpo yanıt 30 Haziran 2020

Thank you so much for taking the time to leave your feedback, we're sorry to hear about your experience. Our support agents are indeed total pros :) and are now available 24/7 through email & chat.If you would like to get in touch, we would be happy to help you further.

22 Haziran 2020 tarihinde düzenlendi

I have been using Yotpo for many years now and recently was able to get some assistance when things had gone horribly wrong with this app. I have found the customer service has improved. Like many apps - this 1 requires a lot of of maintenance to get the best out of it and is better set up for sellers outside of Australia. The exchange rate is a killer - so it would be great if there was an option to pay in AUD.
The more customers the better the outcome. As most of my customers are coming via ebay at the moment I am not making money from this app, but i hope that over time as I am able to rebuild my business this app will start to pay for itself and attract more customers to my store.
I hope to be able to say in a year from now that the work and the app have paid off overtime.

Jeanshomeandfamilystore
Avustralya
Uygulamayı kullanma süresi:7 yıldan fazla
16 Şubat 2019 tarihinde düzenlendi

ok, but for the price, the support is not all that helpful.
can be glitchy for customers to use - and as we know, if it's too hard, customers give up trying to post a review.

Plant Essentials: Online Ecostore Wellness Store | Skincare Maker | Beauty Spa, Townsville QLD
Avustralya
Uygulamayı kullanma süresi:5 yıldan fazla
7 Aralık 2023

The app was working great for the last 2 years but recently the reviews widget is on my website twice and I am unsure how to get it off and it had incorrect reviews for one of my products. I contacted customer support and I am still waiting for a response. I went on the chat and it had me holding on for eternity (45 mins) and no one helped me. The only issue I have is the time I have to wait to hear back.

Kennedi’s Essentials
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 4 yıl
Yotpo yanıt 20 Aralık 2023

Thanks for your feedback, we really appreciate it.

15 Şubat 2018 tarihinde düzenlendi

UPDATE: Michelle, although very helpful, only came back to help only because I left this review. Which is precisely why I did it - Because I wasn't getting any help. Before she did I had already resolved the issue myself - . It's just a shame that we had to come to this to be listened to seriously.

I'll change this review if the situation changes, but lately the customer service is abysmal. I feel like rather than listening to what I am saying, they skim through my inquiry and do a copy paste. Now with a simple error, they haven't responded in days. If you change the layout, the reviews disappear even though the code is installed properly. Yotpo, what gives?

Casualbox Japan
Japonya
Uygulamayı kullanma süresi:Neredeyse 5 yıl
7 Mart 2020 tarihinde düzenlendi

I was trying to update the display reviews on a checkout page. The app is partially intuitive but a little frustrating. Customer was good, but took me quite a few attempts to get there.

STELLAR DÉCOLLETAGE
Birleşik Krallık
Uygulamayı kullanma süresi:Neredeyse 5 yıl
Yotpo yanıt 30 Haziran 2020

Thank you so much for taking the time to leave a review! Happy to hear we were able to help resolve the issue.

For any future questions and requests, don't hesitate to reach out to our 24/7 support.

14 Eylül 2022 tarihinde düzenlendi

Works well. Immediately increased my response rate for review solicitations. Eileen provided excellent support. A very useful tool since Yotpo increased the services on the lower-tier plans. Many ways to use this platform. The only drawback is that the emails can't be timed to the actual delivery notice, so international ones often arrive before the product, which annoys people.
UPDATE: I signed up for the Prime plan because I was told that it would show rich snippets on google and make the site review show up on the Google SERP. We met all the criteria, but these still did not show up, even given months for google to recognize them. YOTPO tried a few fixes and finally gave up and told me to contact Google, who, of course, blew me off. So, I would say that based on my experience, that feature is not functional.
And that would be okay if I hadn't paid a premium for many months specifically to have that feature work. Not so very happy

Invisible World US
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 5 yıl