Yotpo: Product Reviews App

I'm not the most tech-savvy person, so the UX is a little hard for me to manage - but the customer support I just received from Vincent C was top notch so I thought I'd write a review and give him a shoutout.

I had an issue with reviews populating in an area I did not want them, and Vincent came with both the solutions for future reference + he went ahead and took the 20 minutes (it would have taken me hours) to do it for me.

I really appreciate that kind of customer care.

The app works good now that I had a support staff, Reymon help me for 90 minutes. The app is glitchy on Chrome so I had to switch to Safari, but then it worked good. Reymon was extremely helpful, patient, knowledgable and easy to work with. Would recommend working with Reymon again.

I had some trouble getting my Shopify SEO Page (Reviews tab page) to work after a recent Shopify theme update. I contacted customer support via the admin settings page in Yotpo and they helped me immediately! I am so very grateful to Jeorge Kenneth V for the support. They even added a carousel of reviews to my homepage after I asked for more advice! If you are having any troubles, I highly recommend their great customer service. Thank you!
P.S. I'd recommend a few updates to their help page so that "SEO page" updates are clarified as a separate issue from how to enable a "Product Reviews Widget."

Today, when we needed help and support, we connected immediately with Arven S. who was absolutely diligent and wonderful. I have had experience in the past where it took forever to connect with a representative, and when we did connect, Yotpo was not at all able to offer the support we needed (the Yotpo subscription options fell off after we upgraded the theme for our website and no one at Yotpo was able to help us with this.). It was super disappointing. Our website hasn't been able to offer subscriptions because of this. I've never forgotten that. Today, my interaction with Arven was stellar. Thank you so much for this!! I wish Yotpo could offer this level of support more consistently. We would be more loyal to Yotpo.

Great app that works really well for the most part, and has solid support. Kent B helped me clean up all the weird symbols that were showing up in my reviews export. :)

When uploading a review, it kept failing and kept getting errors.
I contacted customer service and got a quick response. Reymon Alvero gave me a relatively complex review template and helped me fill it out and upload it.
This is a good customer service team, but I think it would be more convenient for me to upload it myself if there were no errors, otherwise I would need to contact customer service every time.

super helpful support staff, shout out to Reymon N for helping out.

A little bit expensive on the starter kits, it should be more progressive based on orders amount. If you take review + rewards it cost more then your entire shopify website to function... and that just for reviews.
For the rest it works out of the box, could import my old reviews from magento which was a big plus. Big thanks for Jeorge Kenneth for his help.

We had a great experience with their support team. Very quick to respond and helpful and knowledgeable.

The interface of the app isn't as user friendly as it could be BUT the customer support they provide through Live Chat is A*! Super helpful and incredibly capable.