Yoycol: Print on Demand , 117 değerlendirme
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STAY AWAY!! BAD SERVICE !! SHIPPING TIME IS TERRIBLE. Over 21 days still in shipping and bad customer service to silence. Cannot deliver goods on time Shopify should not promote the such app. I order myself to test this app.
Hello from Yoycol support team,
Firstly we are deeply sorry that bring the inconvenience for you dear, for the shipping time,could you please kindly tell us your order number?we would check for you,so sorry that make you feel so unhappy dear.
And the shipping side recently in a busy time for the Christmas festival, so the local dispatching time might be slow dear, please kindly understand, any problem you could come to complain for us, we woud check and confirm the problem for you and provide you the solution dear.Even the shipping side we could not control but we would urge for you.
If you have any questions, you can contact us by email or chat, we will reply to you within 24 hours after receiving the message, this is our contact information: https://www.yoycol.com/contact_us
We are committed to turning around your experience.
Yoycol Support Team
Our team operates and design products together, the 3D effect is very obvious, a very good software development system, convenient for our product release, recommend the service of this software, hurry up and download it
Thanks for your positive comment, we really appreciate your evaluation.We will comtinue to strenghten our customer service and our product.
We are very happy to work with you .
This app is easy to use and saves us a lot of time. It has many styles, and the 3D designer is easy to use. recommend.
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: support@yoycol.com. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
I would love to use this service. I designed about 68 items for my shop that went live, and discovered there is no shipping settings on any of the items. The settings did not migrate to my shop. I have spent almost a full week trying to get a hold of someone from yoycol, with no response or small responses that are not helpful. It's so sad I would really love to use this service, but there isn't any customer service, I can't even get the shipping set up in Shopify and it's been a week trying to contact them. If no one gets in touch today, I'll have to delete this app and remove the 68 products I would love to sell. :(
Hi, sorry for that you don't get a smooth experience when using Yoyocl. You can join our whatsapp group, which was shown our website. There is staff to solve for you. Hope you can give us another chance.
I have integrated my shop, designed products, have customers asking why theres no shipping.... I attempted to order myself, and after multiple emails with no response am looking elsewhere to redesign. Service needs attention.
Dear user,
Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our customers.
We have checked your comments and wanted to know if the problem you reported still exists. Has your customer been able to place an order normally?
And could you please send us your account?we will check it for you.
Our technical team and I are on standby to support, and we are committed to turning around your experience.
Once again, thank you for your feedback and for helping us to improve.
And you can contact us here:https://www.yoycol.com/contact_us
Best regards!
Yoycol Support Team
UPDATE App issues. On chat with tech support for 4.5 hrs and (with 6 comments from tech support) 2nd chance starting to look like a bad choice.
Because I believe in being fair I'm going to give this application a 2nd shot. Everyone falls short and deserves a second chance. Hopefully, this app will not let me down the second time. I Will update in two weeks from today
We are deeply sorry that we have left you a bad consulting experience.
As a supplier, we cherish every customer who accompanies YOYCOL to grow. We attach great importance to this problem and will strengthen the service and communication skills of employees .
For the problem you encountered about how to adjust the price, we has been updated to help center . There is link of help center about how to edit the price. You can track this link to check detail .
https://www.yoycol.com/helpcenter/NaN/93
The retail price is the amount you charge your customer for your product.Your profit is retail price minus cost at Yoycol. (Retail price=Product's price at Yoycol+Shipping rate+Profit you add)
First, enter your store and click Yoycol apps.
Second, choose one product to design and publish it.
Third, you can set a retail price after clicking 'Publish' button.
Thank you for your comments and feedback. We are always concerned about and committed to improving our service.
We hope our processing result can get your further comment, thank you ! If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is support@yoycol.com .
In addition, you can find the jivo online chat portal on our official website.
best regards!
Yoycol Support Team Supervisor
No customer service, No fast production, No on-time shipment. Your money will be held and they never reply to anything. please stop using Yoycol for now until they fix their issues. no such business practices in the current eCommerce time can survive. Let's see what they will do and say.
Hello, we are sorry for the bad experience you had. Could you please tell us what's happen? We will do best to improve. You can contact via email zhaolu@yoycol.com.
This app is so convenient.Especially the 3D design part that is so good and featured with the high efficient of executing contract.
Thanks for your positive recomment，we will constantly make our effort to strengthen our customer service and high-quality product to our customer.
We are appreciate your support to yoycol.
We used to use Yoycol for a long time ago. Nice to find this app in Shopify. Good support, good price.
Hi,
Thank you for your review. Glad to hear you are loving your purchase.
Looking forward to further cooperation .
We really appreciate your recommendation.
The design interface is easy to use and they have a great collection of products that are high quality! Their customer service have been very helpful with my questions. I highly recommend adding them to your store!
Hi Nasty Ghoul,
Thank you for using our app. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need. Hope you have a nice day!