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Easy to install, really helpful in providing a quality email to customers and very suitable for Shopify.
Don’t install their apps. I sent messages for a long time without reply.Customer service experience is disastrous
Dear Customer,
We apologize for the delay in responding to your messages and the frustration it caused. Quick and effective customer service is our goal, and we regret falling short. Your feedback is crucial for us to improve. We are taking steps to ensure faster responses in the future. Thank you for your patience, and we hope to serve you better soon.
Zalify's Popup Builder is a quick way for us to create Popups and newsletter form without having to hire a designer or Shopify expert. We can just pick from their pre-made templates and go. It's really simple and effective! Their customer service is on point and they provide excellent value with their products. I would highly recommend Zalify to any business looking to grow your email list.
I had some problems with my pixel and I got great help with our pixel and added a parameter of the Add to Cart, awesome!
I was having difficulties with inserting the proper pixels in my theme. Zalify has resolved my issues fastly. ..I would recommend them again.
This is the first time I have ever left a negative review on Shopify. The APP itself is great,the customer service is the worst I have ever encountered from all the Shopify APPS. Hands down. They take a very long time to respond, and even when they do, they provide minimal assistance.
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your dissatisfaction with our customer service. We appreciate your kind words about our app and understand that timely and effective support is equally important.
As a small team, we're currently managing a high volume of inquiries, with only two dedicated customer support members addressing over 100 customer questions daily. We strive to provide prompt and thorough assistance, but at times, our response rate might not be as quick as we or our customers would like. This is not an excuse but an explanation of our current limitations.
We are committed to improving our response time and the quality of our support. We're actively exploring solutions to enhance our customer service efficiency without compromising on the quality of support.
We hope that your questions were answered. If there's anything unresolved or any other way we can assist you, please don't hesitate to reach out. Your feedback is invaluable to us, and we're dedicated to making your experience with our app as positive as possible.
Thank you for your understanding, and we wish you a wonderful day.
The most pathetic customer service is from this app. They donot reply, do not read msgs properly nor help you. Especially Zoe. Useless support & pathetic experience.
I'm really sorry to hear that you had a less than satisfactory experience with our customer support. I want to mention that our response time for free tier customers is within 24 hours, as we sometimes are occupied with serving our paid customers. However, this does not excuse the lack of assistance you experienced.
I'm here to personally assist you. Can we set up a time to discuss this further?
Thank you,
Ryan
CEO, Zalify
Convenient and user-friendly plugin, with extremely patient customer service that has helped me solve many issues. I highly recommend everyone to download it！
Support is helpful, fast and proactively checked our site for errors.
RECOMMEND it !
the PIXEL IS PRETTY POWERFUL.
Fireback issue on facebook. Inaccurate fireback. My sale was 1k per day but get 11k for single adset in fb.
Hi, I'm Ryan, the Founder of Zalify. We apologize for the fireback issue you experienced, which appears to be caused by multiple pixel codes for the same pixel ID in your store. We'd like to offer our manual service free of charge to help resolve this problem.
Please contact me at ryan@zalify.com, and we'll assist you promptly. We value your business and hope to improve your experience with our app.
Best regards,
Ryan