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Don’t install their apps. I sent messages for a long time without reply.Customer service experience is disastrous
Dear Customer,
We apologize for the delay in responding to your messages and the frustration it caused. Quick and effective customer service is our goal, and we regret falling short. Your feedback is crucial for us to improve. We are taking steps to ensure faster responses in the future. Thank you for your patience, and we hope to serve you better soon.
Zalify's Popup Builder is a quick way for us to create Popups and newsletter form without having to hire a designer or Shopify expert. We can just pick from their pre-made templates and go. It's really simple and effective! Their customer service is on point and they provide excellent value with their products. I would highly recommend Zalify to any business looking to grow your email list.
I had some problems with my pixel and I got great help with our pixel and added a parameter of the Add to Cart, awesome!
I was having difficulties with inserting the proper pixels in my theme. Zalify has resolved my issues fastly. ..I would recommend them again.
Convenient and user-friendly plugin, with extremely patient customer service that has helped me solve many issues. I highly recommend everyone to download it！
Support is helpful, fast and proactively checked our site for errors.
RECOMMEND it !
the PIXEL IS PRETTY POWERFUL.
The most pathetic customer service is from this app. They donot reply, do not read msgs properly nor help you. Especially Zoe. Useless support & pathetic experience.
I'm really sorry to hear that you had a less than satisfactory experience with our customer support. I want to mention that our response time for free tier customers is within 24 hours, as we sometimes are occupied with serving our paid customers. However, this does not excuse the lack of assistance you experienced.
I'm here to personally assist you. Can we set up a time to discuss this further?
Thank you,
Ryan
CEO, Zalify
Fireback issue on facebook. Inaccurate fireback. My sale was 1k per day but get 11k for single adset in fb.
Hi, I'm Ryan, the Founder of Zalify. We apologize for the fireback issue you experienced, which appears to be caused by multiple pixel codes for the same pixel ID in your store. We'd like to offer our manual service free of charge to help resolve this problem.
Please contact me at ryan@zalify.com, and we'll assist you promptly. We value your business and hope to improve your experience with our app.
Best regards,
Ryan
Very good!!!! I like it very much
The customer service is very patient to answer questions. The function of the template is very complete, the speed is very fast and it is smooth to use
I love this app! It works perfectly, especially the email marketing !! They are always quick to respond and friendly. The app is super easy to use, and provides a lot of options.