Zendesk

App is OK. While helpful, functionality is minimal - only access to basic order info (order number, customer name ect.) is available. While this is great, the ability to transfer information, specifically customer name, address ect. would be ideal. It would improve workflows and allow me to use information customers input to generate orders. Whenever I reach out to Zendesk to inquire - they say it is on Shopify to do this while Shopify maintains it is on Zendesk to do this.

We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.

really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it

The app is really working well in terms of feeding data to Zendesk, but it is really heavy on the pagespeed. Hope that zendesk will look into this.

I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.

Impossible to install. I tried to install and I got many times Sorry, there was a problem
An unexpected error occurred. Try installing the app again.