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Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.
Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I am not the only one having issues.
Hi IMG Home,
Really sorry to hear about the experience you've had!
I've tried searching for your emails from this side but need more details to help solve your problem.
Would you be able to email integrations@zendesk.com so I can help?
Thanks,
David
We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.
Hi Western Rise,
We're really sorry to hear about your experience and have had to cancel.
I've let our accounts team know about the issues you've faced and really appreciate the feedback you've provided. We'll be reaching out directly to see if we can get some more details and make sure this doesn't happen again.
Thanks,
David
Great app. Makes customer service for my store much easier.
The integration between Zendesk and Shopify is great for one view status on customer's orders. With just a click you can be transferred to Shopify. The only downside is the "notes" section in Shopify in not viewable when in Zendesk. You have to click on the order no to see any written notes about that order no.
We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.
The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!
Hi Trendz,
Update on this issue: We've now fixed the problem and you should be able to install the integration again!
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Shopify's integration with Zendesk is truly helpful in assisting our team with customer inquiries. The integration with both apps helps us provide quicker and more efficient service.
B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. The company refused saying they don't do refunds. This is a scam. What you get in the trial period is nowhere near the unusable system that you get when you pay for anything but the top tier.
This app has been wonderful. It's easy to setup, use, and train new customer support agents, this is huge! This shortcut has reduced our overall time and increased customer satisfaction!