Zendesk

Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires

This app worked perfectly, straight away, it literally took 1 min to set up, and our Zendesk account was synced with our entire Shopify store almost immediately. Here's why I think people might be giving a bad review: This app will SYNC Shopify to your existing Zendesk Support account, you also have to install the Shopify app in your Zendesk account. This app won't create a Zendesk Support account for you, so if you don't already have Zendesk setup, it won't work... We do have a Zendesk Support account, so this app worked perfectly for us! And it's pretty amazing really...

This is useless. We have several chat/FAQ widgets (different ones for each site). This integration put the wrong chat widget on our shopify store... There's no option to switch to a different one.

This app can't get installed on my shopify store...

Will not install on my store. Haven't heard back from the support group.

Tengo un chat malicioso instalado sin ningún tipo de autorización por nuestros administradores de la empresa zendesk el cual no me deja borrarle y a puesto mi página muy pesada dañado mi velocidad de carga totalmente. no me responden de soporte necesito de su ayuda y colaboración.

The app lacks per-site customization options. We need our Shopify site to use different options such as a color that matches the theme. This application will not let you override your Zendesk defaults.

If we have to use the javascript API to customize the options, we might as well just do everything with javascript in one place, thereby making the app redundant.

The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.

Impossible to install. I tried to install and I got many times Sorry, there was a problem
An unexpected error occurred. Try installing the app again.

It's been four days since I first reached out to their support. One app feature is not working as intended, and it is creating quite a lot of support debt. I already gave access to one of their support staff to have a look and sent two follow-ups. We're still waiting.

Customer service is critical for business. I'd advise going with a competitor that has support chat and decent response times. I paid a year in advance too. I doubt they would even issue a refund for the rest of the period so I won't even try.

No need to say we'll switch to another helpdesk company as soon as we can.