Zendesk

We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.

Having the Shopify app installed into our Zendesk instance has brought a good amount of convenience and efficiency to our workflows, but there are a few features that are missing to take it to the next level. 1. Our team uses Timeline Notes rather than Order Notes to leave comments on an order. Seeing any timeline notes attached to each order expansion would be incredibly helpful. 2. Tags associated with each order displayed in the order expansion as well as the customer profile. This would improve our efficiency by a few clicks. 3. Quick links to specific apps, such as ReCharge would save a lot of time for our team as well Overall the app is extremely reliable and has brought a lot of clarity to our team.

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!

To all those concerned about this:
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Zendesk is amazing. Great support. Use the voice feature also for calls.

We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.

I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!

Zendesk has helped us to stay in touch with our clients need, is a must have tool for those looking to have the best ecommerce support to their clients.

Dont hesitate to get their service for your ecommerce, there is no other tool like this with the support.

Super app.. virker bare... nice

Can't live without it. Helps so much with customer support.