Arvostelut (160)

Kokonaisarvio
3
Lukumäärä luokitustasoa kohden
  • 45 % arvioista on 5 tähteä
  • 18 % arvioista on 4 tähteä
  • 4 % arvioista on 3 tähteä
  • 4 % arvioista on 2 tähteä
  • 29 % arvioista on 1 tähteä
17. maaliskuu 2022

We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.

Etekcity • Cosori • Levoit • VeSync
Yhdysvallat
Yli vuosi sovelluksen käyttöä
20. kesäkuu 2016

While this is pretty much the standard against which customer service apps are judged, and there are some worthy competitors, in the end most people will default (like we did) to this. It can be a bit tricky to learn and the pricing has proved higher than we'd like for what it does, nonetheless it functions reliably and seems to have capabilities that we can grow into.

Livefashionable
Yhdysvallat
Yli 8 vuotta sovelluksen käyttöä
24. marraskuu 2017

Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business

Samarreta
Alankomaat
Yli vuosi sovelluksen käyttöä
4. lokakuu 2023

Richtig schlechter Support!! Kündigen ist kaum möglich und man erhält keine Antwort vom Support. Finger weg

Mooinzen
Saksa
Yli 3 vuotta sovelluksen käyttöä
9. maaliskuu 2017

Zendesk has been extremely helpful to stream line our customer service. Additionally it's extremely useful to be able to get into the customers order straight from Zendesk. Great App!!!

Woodzee
Yhdysvallat
Yli vuosi sovelluksen käyttöä
Muokattu 9. maaliskuu 2017

Hugely helpful and time saving when answering support emails. Gives a quick overview of who the customer is, how much they've spent, and lets you go straight to their info within Shopify from within Zendesk. Would love to see tracking info included in future versions. Overall very happy with the app and would go crazy without it.

Stitch People
Yhdysvallat
Yli vuosi sovelluksen käyttöä
21. tammikuu 2018

great app especially if you have a customer support team!

https://www.kgmcollective.com/

Mgky
Yhdistynyt kuningaskunta
Vuosi sovelluksen käyttöä
7. kesäkuu 2019

We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.

Mirror Image
Yhdysvallat
Vuosi sovelluksen käyttöä
27. helmikuu 2016

I think if you want to give a professional support to your customers/visitors Zendesk is the best app i have ever seen.

Uniquerugstore
Yhdysvallat
Vuosi sovelluksen käyttöä
9. maaliskuu 2017

Very happy with the integration, Zendesk has been a huge help in managing our customer service channels.

Stag Provisions
Yhdysvallat
Vuosi sovelluksen käyttöä