Arvostelut (155)

Kokonaisarvio
2,9
Lukumäärä luokitustasoa kohden
  • 46 % arvioista on 5 tähteä
  • 19 % arvioista on 4 tähteä
  • 4 % arvioista on 3 tähteä
  • 4 % arvioista on 2 tähteä
  • 28 % arvioista on 1 tähteä
29. heinäkuu 2016

We love the Zendesk Shopify integration. It really provides all the data our customer service team needs to properly respond to a request- often without even having to log in to our Shopify portal! This has saved us countless hours each week as a result we were able to transition one CS rep to another role!

Bandwear Store
Yhdysvallat
11 kuukautta sovelluksen käyttöä
12. elokuu 2018

Keeps all of my customers in one location on multiple sites. Works great.

Jewelrygrove
Yhdysvallat
11 kuukautta sovelluksen käyttöä
7. syyskuu 2014

Works great ! Initially had some problems with the install but once i figured it out its extremely easy and simple integration. Here are some tricks if you are having trouble:
1) The zendesk shopify app is just a link to zendesk. You have to go to your zendesk profile and go to apps and search for shopify to get the real integration.
2) Once there the app description will pretty much tell you what to do, like how to get the api keys from your shopify. This said, there were a few confusing points to take into consideration.
a) your shop url is in the form: https//:storename.myshopify.com . Use this format when installing the app
b) The order id filed id, is the unique id of the ticket field that you have created in zendesk that will have the order number in it. This can be found by going to the ticket field section, clicking on the new ticket field that you have created. The unique id will then be shown. Its usually like a 6 figure number.

Once I got these things settled all worked fine :) !

Trick Technologies Oy / Catchbox
Latvia
9 kuukautta sovelluksen käyttöä
13. toukokuu 2018

Best CS solution money can buy

Luvele Us
Yhdysvallat
9 kuukautta sovelluksen käyttöä
5. elokuu 2016

This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.

Zen Yarn Garden Inc
Yhdysvallat
8 kuukautta sovelluksen käyttöä
25. heinäkuu 2018

Great app for our store. Works great and we never have any issues.

Covers Select Best Golf Cart Covers For Sale
Yhdysvallat
8 kuukautta sovelluksen käyttöä
20. syyskuu 2016

Really nice CRM app.

Used it on my store: https://happypatron.com

Happy Patron
Yhdysvallat
8 kuukautta sovelluksen käyttöä
11. joulukuu 2015

Great app, easy to install and works well for us!

Tribesports
Yhdistynyt kuningaskunta
8 kuukautta sovelluksen käyttöä
9. maaliskuu 2017

Extremely customizable and well thought out app. Would recommend!

Toughcords
Yhdysvallat
7 kuukautta sovelluksen käyttöä
11. toukokuu 2016

If customer service matters to you, you should have a system like zendesk to allow to centralize all your communication in one dashboard. I have been using Zendesk forever. And the fact that they bought Zopim Chat and integrated it into their system was a dream come true. A+++ Zendesk.
Team Zendesk forever.

Touba Coffee Tea
Yhdysvallat
6 kuukautta sovelluksen käyttöä