Arvostelut (161)

Kokonaisarvio
2,9
Lukumäärä luokitustasoa kohden
  • 45 % arvioista on 5 tähteä
  • 18 % arvioista on 4 tähteä
  • 4 % arvioista on 3 tähteä
  • 4 % arvioista on 2 tähteä
  • 30 % arvioista on 1 tähteä
16. maaliskuu 2017

Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx

Mayoreototal
Meksiko
Yli 9 vuotta sovelluksen käyttöä
24. maaliskuu 2022

The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work ...

Rad Power Bikes
Yhdysvallat
Melkein 9 vuotta sovelluksen käyttöä
Zendesk vastasi 3. huhtikuu 2022

Thank you for your review.

I've captured your feedback regarding the creating orders and connecting tickets to orders for consideration in future updates.

20. kesäkuu 2016

While this is pretty much the standard against which customer service apps are judged, and there are some worthy competitors, in the end most people will default (like we did) to this. It can be a bit tricky to learn and the pricing has proved higher than we'd like for what it does, nonetheless it functions reliably and seems to have capabilities that we can grow into.

Livefashionable
Yhdysvallat
Yli 8 vuotta sovelluksen käyttöä
31. maaliskuu 2022

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

O'Neill
Yhdysvallat
Melkein 6 vuotta sovelluksen käyttöä
Zendesk vastasi 3. huhtikuu 2022

Thank you for your review.

I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there ...

26. elokuu 2015

Nicolesy Store pretty much wrote the review that I would write: as a 1-person show, most of my customer service email was just flowing through my business email. However, ZenDesk lets my customers get an immediate response telling them how and when I'll be able to get back to them (which I can edit based on the time of year for my seasonal shop) and then keeps track of the string of emails as I ...

Jackets For Jasper 3
Kanada
Yli 5 vuotta sovelluksen käyttöä
31. heinäkuu 2016

Good service for automating customer service.

Baetea
Yhdysvallat
Noin 4 vuotta sovelluksen käyttöä
1. elokuu 2016

It's pretty good, almost terrific... my biggest bugbear though is it's sometimes easy to miss updated tickets.
The colour of a ticket changes from yellow to red to indicate that's it's been replied to but still 'open'; however if a customer then does respond, the colour doesn't change. So you have to keep going back to check if a new message has been left.
This could be solved simply by changing ...

Thefowndry 2
Yhdistynyt kuningaskunta
Yli 3 vuotta sovelluksen käyttöä
11. maaliskuu 2017

Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.

Wipebookus
Kanada
Yli 3 vuotta sovelluksen käyttöä
13. maaliskuu 2017

With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!

Outdoor Voices
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
10. maaliskuu 2017

Does everything it needs to. Could improve in some areas e.g. user friendliness, the ability to reply to a different email address etc.. but overall a very handy tool that has made life very easy.

The Clever Travel Companion
Yhdysvallat
Noin 2 vuotta sovelluksen käyttöä