Zendesk

If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.

Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!

To all those concerned about this:
Do Not Use This App！
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I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!

The worst plugin I have ever used. I was really hopeful about Zendesk but left bitterly disappointed. The set up process is horrendous and extremely confusing. ZERO customer service when trying to reach out for help, instead you just speak to a useless robot who is no help. Do not waste hours of your time with Zendesk. After spending hours I am a no further forward and very frustrated. They tried to charge my credit card over £8,000 for an annual fee, luckily for me it got flagged by my bank and wasn't taken.

Richtig schlechter Support!! Kündigen ist kaum möglich und man erhält keine Antwort vom Support. Finger weg

horrible

Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.

La integración de las dos plataformas es ideal. Nos permite ahorrar tiempo de gestión ya que podemos anticipar las preguntas de nuestros clientes y brindar soporte oportuno con la información predispuesta.

I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.

One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.

I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.

Works very well. Haven't had any issues between shopify and zendesk.

Would recommend this app.

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