Recensioni (161)

Valutazione complessiva
2,9
Numero di recensioni per livello
  • Il 45% delle recensioni ha 5 stelle
  • Il 18% delle recensioni ha 4 stelle
  • Il 4% delle recensioni ha 3 stelle
  • Il 4% delle recensioni ha 2 stelle
  • Il 30% delle recensioni ha 1 stelle
27 febbraio 2016

I think if you want to give a professional support to your customers/visitors Zendesk is the best app i have ever seen.

Uniquerugstore
Stati Uniti
Circa un anno di utilizzo dell’app
9 marzo 2017

Very happy with the integration, Zendesk has been a huge help in managing our customer service channels.

Stag Provisions
Stati Uniti
Circa un anno di utilizzo dell’app
31 marzo 2022

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

O'Neill
Stati Uniti
Quasi 6 anni di utilizzo dell’app
Zendesk ha risposto 3 aprile 2022

Thank you for your review.

I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there ...

26 agosto 2015

Nicolesy Store pretty much wrote the review that I would write: as a 1-person show, most of my customer service email was just flowing through my business email. However, ZenDesk lets my customers get an immediate response telling them how and when I'll be able to get back to them (which I can edit based on the time of year for my seasonal shop) and then keeps track of the string of emails as I ...

Jackets For Jasper 3
Canada
Oltre 5 anni di utilizzo dell’app
5 agosto 2016

Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!

Natural Baby 2
Regno Unito
11 mesi di utilizzo dell’app
9 marzo 2017

Very happy with App. Installed easily with our Shopify store. Customer service is great, and ZenDesk seems to be scalable for a a wide range of businesses...

Cks Online
Stati Uniti
11 mesi di utilizzo dell’app
29 luglio 2016

We love the Zendesk Shopify integration. It really provides all the data our customer service team needs to properly respond to a request- often without even having to log in to our Shopify portal! This has saved us countless hours each week as a result we were able to transition one CS rep to another role!

Bandwear Store
Stati Uniti
11 mesi di utilizzo dell’app
12 agosto 2018

Keeps all of my customers in one location on multiple sites. Works great.

Jewelrygrove
Stati Uniti
11 mesi di utilizzo dell’app
20 gennaio 2020

I first installed the app 2 months ago and got a "Ooops something went wrong" error, I've contacted Zendesk support twice and to this day still never got a reply... Very dissapointing.

WILD BUBZ®
Australia
Circa 2 anni di utilizzo dell’app
Zendesk ha risposto 20 gennaio 2020

Hi Wild Bubz, really sorry to hear about the error you've encountered. I've looked up the ticket you've raised with our support team and have responded back via the ticket. ...

7 settembre 2014

Works great ! Initially had some problems with the install but once i figured it out its extremely easy and simple integration. Here are some tricks if you are having trouble:
1) The zendesk shopify app is just a link to zendesk. You have to go to your zendesk profile and go to apps and search for shopify to get the real integration.
2) Once there the app description will pretty much tell you ...

Trick Technologies Oy / Catchbox
Lettonia
9 mesi di utilizzo dell’app