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Uncaring customer service, unless of course you pay for it.
About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?
I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.
Please, contact me.
Best CS solution money can buy
Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.
Thanks for your review!
We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or some other account attributes.
Would you be interested in joining the Early Access Program for the updated integration? Sign up here: http://goto.zendesk.com/shopify
David
This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.
really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it
Hi ExoGun,
Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about where the setup for the Shopify integration was challenging?
Thank you again,
Jessica
Great app for our store. Works great and we never have any issues.
Really nice CRM app.
Used it on my store: https://happypatron.com
Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I am not the only one having issues.
Hi IMG Home,
Really sorry to hear about the experience you've had!
I've tried searching for your emails from this side but need more details to help solve your problem.
Would you be able to email integrations@zendesk.com so I can help?
Thanks,
David
makes things a lot easier having two of our main systems connected