レビュー (155)

総合評価
2.9
評価レベルごとの件数
  • 評価の46%は5つ星です
  • 評価の19%は4つ星です
  • 評価の4%は3つ星です
  • 評価の4%は2つ星です
  • 評価の28%は1つ星です
2017年1月4日

Will not install on my store. Haven't heard back from the support group.

Jefferson Lane 2
アメリカ合衆国
アプリの使用期間:11分
2020年7月1日

Tengo un chat malicioso instalado sin ningún tipo de autorización por nuestros administradores de la empresa zendesk el cual no me deja borrarle y a puesto mi página muy pesada dañado mi velocidad de carga totalmente. no me responden de soporte necesito de su ayuda y colaboración.

Antidoto Store
コロンビア
アプリの使用期間:9分
Zendeskが返信しました 2020年7月12日

Hi Antidoto,

Apologies for the delayed reply and really sorry to hear about your experience!

Are you able to submit a support request to our team at support@zendesk.com and our team will help get this resolved ASAP.

Thanks,

David

編集日:2019年5月28日

The app lacks per-site customization options. We need our Shopify site to use different options such as a color that matches the theme. This application will not let you override your Zendesk defaults.

If we have to use the javascript API to customize the options, we might as well just do everything with javascript in one place, thereby making the app redundant.

QuickShipSupplements
アメリカ合衆国
アプリの使用期間:8分
2021年4月18日

The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.

Nunai Brand
アメリカ合衆国
アプリの使用期間:7分
Zendeskが返信しました 2021年4月19日

Hi Nunai Brand,

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

Are you able to try installing again?

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

2020年4月12日

It's been four days since I first reached out to their support. One app feature is not working as intended, and it is creating quite a lot of support debt. I already gave access to one of their support staff to have a look and sent two follow-ups. We're still waiting.

Customer service is critical for business. I'd advise going with a competitor that has support chat and decent response times. I paid a year in advance too. I doubt they would even issue a refund for the rest of the period so I won't even try.

No need to say we'll switch to another helpdesk company as soon as we can.

Canvas by Numbers
スペイン
Zendeskが返信しました 2020年7月12日

Hi Canvas by Numbers,

Let me start with a big sorry for the delayed response, hopefully we can get this problem fixed quickly.

What's the issue you've encountered? Which feature isn't working?

Thanks,

David