レビュー (161)

総合評価
2.9
評価レベルごとの件数
  • 評価の45%は5つ星です
  • 評価の18%は4つ星です
  • 評価の4%は3つ星です
  • 評価の4%は2つ星です
  • 評価の30%は1つ星です
2023年6月17日

I was hesitant to write this review in case it led to worse support/service than I’m already getting; however, upon reflection, I realized that if I can save anyone else the headache of diving into Zendesk then it will be worthwhile. The fact that I was unable to get help choosing the correct plan for my needs should have indicated things would only get worse, but I proceeded because I needed a ...

justthegoods
カナダ
アプリの使用期間:2年弱
2018年8月24日

I am running a couple of stores with shopify and bigcommerce. I have installed Zendesk on my shopify stores including Jaipur Hair & Instalength. But their customer support sucks and i personally do not recommend. They didn't treat customers like customers when it comes to proper support we require being in India.
So instead of Zendesk, I strongly recommend Freshdesk or Freshchat. I have lost ...

Jaipurhair
インド
アプリの使用期間:1年以上
2021年4月14日

This app is just kidding and ridiculous.
The live chat widget was disabled suddenly after I paid annually without any notifications!! Because they upgraded the zendesk package but not this shopify app.

iKids
南アフリカ
アプリの使用期間:12ヶ月
Zendeskが返信しました 2021年4月16日

Hi iKids,

Thank you for taking the time to reach out to us. I am very sorry to hear about your experience with the Shopify integration. The integration is available on all ...

2017年3月9日

As much as the software is solid, their customer support is so ridiculously bad that we're considering dumping it altogether. They make customer support software, yet they are unable to respond in a timely manner and that's made even worse by the fact that we're paying close to $1000 a month for their products.

Cannot recommend at all unless we get issues resolved.

Ellieactive
アメリカ合衆国
アプリの使用期間:11ヶ月
2018年8月30日

Uncaring customer service, unless of course you pay for it.

Tse Sports
アメリカ合衆国
アプリの使用期間:10ヶ月
編集日:2019年6月26日

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.

Ponto das Ofertas
ブラジル
アプリの使用期間:10ヶ月
編集日:2014年12月11日

I have been trying to customize the tab for over a month. Everytime I ask for support, I get forwarded to a technical support link that contains language I am not familiar with. The website is http://www.florencescoveljewelry.com/ and the tab is support that appears on the left hand side. For the subject line. I just want it to be a drop-down menu. After spending about an hour on the phone with ...

Florence Scovel
アメリカ合衆国
アプリの使用期間:8ヶ月
編集日:2021年2月24日

Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I ...

IMG Home
アメリカ合衆国
アプリの使用期間:7ヶ月
Zendeskが返信しました 2021年2月24日

Hi IMG Home,

Really sorry to hear about the experience you've had!

I've tried searching for your emails from this side but need more details to help solve your problem.

Would ...

2021年4月19日

The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!

Trendz
ブラジル
アプリの使用期間:6ヶ月
Zendeskが返信しました 2021年4月19日

Hi Trendz,

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team ...

2020年12月6日

B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. ...

Topped Toys
カナダ
アプリの使用期間:5ヶ月