Zendesk

We use both the messaging, chat, & telephone. Easy to use and navigate. Great way to keep track customer service.

We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!

Makes it really easy to respond to cases without needing to go back and forth between apps to get relevant customer data.

Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.

Zendesk allow us to provide excellent customer service using Facebook and email channels. Great integration with Shopify.

Works great and allows us to keep all of our support issues in a single thread. Highly recommend!

Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!

Zendesk is by far the best customer service platform out there. It makes the job of replying to customer service requests quick and easy. The Shopify integration allows you to easily see all previous orders placed by the customer. It also shows the fulfillment status of the order, and provides you with a link to open the order in Shopify.

If you use Zendesk, this app is a Must!.

DO NOT USE ZENDESK. HIGHLY RECOMMEND GORGIAS!!! The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTHS for a service we did not receive. They are an absolutely terrible company. Please, please save your money and use someone else for your customer service needs.

This app makes great customer service effortless...