レビュー (160)

総合評価
3
評価レベルごとの件数
  • 評価の45%は5つ星です
  • 評価の18%は4つ星です
  • 評価の4%は3つ星です
  • 評価の4%は2つ星です
  • 評価の29%は1つ星です
2022年3月17日

We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.

Etekcity • Cosori • Levoit • VeSync
アメリカ合衆国
アプリの使用期間:1年以上
2016年6月20日

While this is pretty much the standard against which customer service apps are judged, and there are some worthy competitors, in the end most people will default (like we did) to this. It can be a bit tricky to learn and the pricing has proved higher than we'd like for what it does, nonetheless it functions reliably and seems to have capabilities that we can grow into.

Livefashionable
アメリカ合衆国
アプリの使用期間:8年以上
2017年11月24日

Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business

Samarreta
オランダ
アプリの使用期間:1年以上
2023年10月4日

Richtig schlechter Support!! Kündigen ist kaum möglich und man erhält keine Antwort vom Support. Finger weg

Mooinzen
ドイツ
アプリの使用期間:3年以上
2017年3月9日

Zendesk has been extremely helpful to stream line our customer service. Additionally it's extremely useful to be able to get into the customers order straight from Zendesk. Great App!!!

Woodzee
アメリカ合衆国
アプリの使用期間:1年以上
編集日:2017年3月9日

Hugely helpful and time saving when answering support emails. Gives a quick overview of who the customer is, how much they've spent, and lets you go straight to their info within Shopify from within Zendesk. Would love to see tracking info included in future versions. Overall very happy with the app and would go crazy without it.

Stitch People
アメリカ合衆国
アプリの使用期間:1年以上
2018年1月21日

great app especially if you have a customer support team!

https://www.kgmcollective.com/

Mgky
イギリス
アプリの使用期間:約1年
2019年6月7日

We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.

Mirror Image
アメリカ合衆国
アプリの使用期間:約1年
2016年2月27日

I think if you want to give a professional support to your customers/visitors Zendesk is the best app i have ever seen.

Uniquerugstore
アメリカ合衆国
アプリの使用期間:約1年
2017年3月9日

Very happy with the integration, Zendesk has been a huge help in managing our customer service channels.

Stag Provisions
アメリカ合衆国
アプリの使用期間:約1年