レビュー (159)
絞り込む
-
評価順
We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.
Amazing integration! We would definitely recommend this to any other company or business!
Great stuff!
Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.
The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard.
So far so good!
I want the app to be able to use my Zendesk and see the order info directly there, but I don't want to use the chat feature in the site.
So far I am unable to remove that even if I disable the widget. I ended up removing the entire app but I would like to be able to use it. Any advice? Thanks
Hi Chipotle Good,
Thanks for letting us know about your problem, we'll have a look into it and hopefully we can resolve this quickly. Would you be able to raise a ticket by emailing support@zendesk.com and I'll keep an eye out for your ticket.
In the meantime, we've just launched a new Zendesk<>Shopify integration which is in an Early Access Program. You can use the new integration to turn on/off the Web widget from within Zendesk, whilst still using the sidebar apps.
Here's a link to sign up to the EAP:
https://support.zendesk.com/hc/en-us/community/posts/360038589674-What-is-the-new-Shopify-integration-and-how-do-I-sign-up-
Thanks,
David
It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.
This app has been great! It's reliable and provides the information our team needs to quickly assist customers. Instead of manually entering customer details in Shopify's portal this integration allows us to click/open customers' orders directly from Zendesk tickets. This shortcut has reduced our overall time to response and is a win in my books because of that.
Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx
I wish it were possible to add more custom fields to the integration. However, it does allow us to quickly and easily see if a customer has an associated order in Shopify and get there quickly. Overall, it's a big help!
Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.