レビュー (159)

総合評価
3
評価レベルごとの件数
  • 評価の45%は5つ星です
  • 評価の18%は4つ星です
  • 評価の4%は3つ星です
  • 評価の4%は2つ星です
  • 評価の29%は1つ星です
2024年8月25日

If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.

Harvest Hub
アメリカ合衆国
アプリの使用期間:4日
2017年3月9日

Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.

Itil Premium
アメリカ合衆国
アプリの使用期間:9年以上
2022年2月25日

La integración de las dos plataformas es ideal. Nos permite ahorrar tiempo de gestión ya que podemos anticipar las preguntas de nuestros clientes y brindar soporte oportuno con la información predispuesta.

Alameda.mx
メキシコ
アプリの使用期間:7年以上
2015年4月1日

I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.

One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.

I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.

Nicolesy Store
アメリカ合衆国
アプリの使用期間:7年以上
2017年3月20日

Works very well. Haven't had any issues between shopify and zendesk.

Would recommend this app.

www.dapperlighting.com

Dapper Lighting
アメリカ合衆国
アプリの使用期間:7年以上
2017年3月9日

I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!

Gorumpl
アメリカ合衆国
アプリの使用期間:5年弱
2017年6月21日

Zendesk has helped us to stay in touch with our clients need, is a must have tool for those looking to have the best ecommerce support to their clients.

Dont hesitate to get their service for your ecommerce, there is no other tool like this with the support.

Baltic Wonder
アメリカ合衆国
アプリの使用期間:5年弱
2018年6月18日

Super app.. virker bare... nice

Kopkdk
デンマーク
アプリの使用期間:4年以上
2018年8月12日

Can't live without it. Helps so much with customer support.

Mypleasurebox
アメリカ合衆国
アプリの使用期間:4年以上
2013年5月9日

Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.

KollectionK
韓国
アプリの使用期間:4年以上