Recensies (161)

Algemene beoordeling
2,9
Cijfers per recensieniveau
  • 45% recensies zijn 5 sterren
  • 18% recensies zijn 4 sterren
  • 4% recensies zijn 3 sterren
  • 4% recensies zijn 2 sterren
  • 30% recensies zijn 1 sterren
17 december 2019

My account immediately got suspended after installing the app and no estimation was given to resolve the issue - all their customer service can do is raise a ticket to some other team rendering them pretty much useless, does not seem like this is a rare occurance. Moving on to another service.

THE GASPER - Streetwear Jewellery
Verenigd Koninkrijk
Ongeveer 19 uur gebruiken de app
3 maart 2020

Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires

Gladiator Fitness
Australië
Ongeveer 2 uur gebruiken de app
Zendesk heeft geantwoord 12 juli 2020

Hi Gladiator Fitness,

Really sorry to for our delayed response and also for the poor experience we've provided.

What's the problem you've encountered? Have you raised a ...

Bewerkt 26 januari 2021

This is useless. We have several chat/FAQ widgets (different ones for each site). This integration put the wrong chat widget on our shopify store... There's no option to switch to a different one.

Sermon on the Mount Extras Store
Verenigde Staten
25 minuten gebruiken de app
Zendesk heeft geantwoord 2 februari 2021

Hi Sermon on the Mount Extras,

Thanks for flagging this for us. Our integration currently deploys the Default brand's widget onto the Shopify storefront.

We're working on a ...

21 december 2016

This app can't get installed on my shopify store...

Kidotoy
Verenigde Staten
20 minuten gebruiken de app
17 mei 2020

This app worked perfectly, straight away, it literally took 1 min to set up, and our Zendesk account was synced with our entire Shopify store almost immediately. Here's why I think people might be giving a bad review: This app will SYNC Shopify to your existing Zendesk Support account, you also have to install the Shopify app in your Zendesk account. This app won't create a Zendesk Support ...

Silicone Lovers Sex Dolls
Verenigd Koninkrijk
16 minuten gebruiken de app
Zendesk heeft geantwoord 12 juli 2020

Thanks for your review!

Bewerkt 14 april 2021

Impossible to install. I tried to install and I got many times Sorry, there was a problem
An unexpected error occurred. Try installing the app again.

Une Licorne
Canada
12 minuten gebruiken de app
Zendesk heeft geantwoord 14 april 2021

Hi Une Licorne,

Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still ...

4 januari 2017

Will not install on my store. Haven't heard back from the support group.

Jefferson Lane 2
Verenigde Staten
11 minuten gebruiken de app
1 juli 2020

Tengo un chat malicioso instalado sin ningún tipo de autorización por nuestros administradores de la empresa zendesk el cual no me deja borrarle y a puesto mi página muy pesada dañado mi velocidad de carga totalmente. no me responden de soporte necesito de su ayuda y colaboración.

Antidoto Store
Colombia
9 minuten gebruiken de app
Zendesk heeft geantwoord 12 juli 2020

Hi Antidoto,

Apologies for the delayed reply and really sorry to hear about your experience!

Are you able to submit a support request to our team at support@zendesk.com and ...

Bewerkt 28 mei 2019

The app lacks per-site customization options. We need our Shopify site to use different options such as a color that matches the theme. This application will not let you override your Zendesk defaults.

If we have to use the javascript API to customize the options, we might as well just do everything with javascript in one place, thereby making the app redundant.

QuickShipSupplements
Verenigde Staten
8 minuten gebruiken de app
18 april 2021

The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.

Nunai Brand
Verenigde Staten
7 minuten gebruiken de app
Zendesk heeft geantwoord 19 april 2021

Hi Nunai Brand,

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

Are you able to try installing again?

If you ...