Zendesk

Zendesk

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12 april 2020

It's been four days since I first reached out to their support. One app feature is not working as intended, and it is creating quite a lot of support debt. I already gave access to one of their support staff to have a look and sent two follow-ups. We're still waiting.

Customer service is critical for business. I'd advise going with a competitor that has support chat and decent response times. I paid a year in advance too. I doubt they would even issue a refund for the rest of the period so I won't even try.

No need to say we'll switch to another helpdesk company as soon as we can.

Canvas by Numbers
Spanje
Zendesk heeft geantwoord 12 juli 2020

Hi Canvas by Numbers,

Let me start with a big sorry for the delayed response, hopefully we can get this problem fixed quickly.

What's the issue you've encountered? Which feature isn't working?

Thanks,

David

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