Zendesk

If you use Shopify and Zendesk, this app is a no-brainer. Provides all kinds of information that your support team will find valuable. Give it a try!

Saves a lot of time, especially during non business hours.

This is the best app we have used so far, it is easy to integrate and takes no time at all to set up. It has improved our customer service tenfold since we started using it. I would highly recommend it to any business wanting to organise and improve their communication with their customers.

We use both the messaging, chat, & telephone. Easy to use and navigate. Great way to keep track customer service.

It's pretty good, almost terrific... my biggest bugbear though is it's sometimes easy to miss updated tickets.
The colour of a ticket changes from yellow to red to indicate that's it's been replied to but still 'open'; however if a customer then does respond, the colour doesn't change. So you have to keep going back to check if a new message has been left.
This could be solved simply by changing the ticket colour again. Basic but very frustrating.

We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!

Makes it really easy to respond to cases without needing to go back and forth between apps to get relevant customer data.

Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!

Richtig schlechter Support!! Kündigen ist kaum möglich und man erhält keine Antwort vom Support. Finger weg

Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.