Zendesk

Best CS solution money can buy

I was hesitant to write this review in case it led to worse support/service than I’m already getting; however, upon reflection, I realized that if I can save anyone else the headache of diving into Zendesk then it will be worthwhile. The fact that I was unable to get help choosing the correct plan for my needs should have indicated things would only get worse, but I proceeded because I needed a ...

Good service for automating customer service.

This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.

Great app for our store. Works great and we never have any issues.

Really nice CRM app.

Used it on my store: https://happypatron.com

Great app, easy to install and works well for us!

It's pretty good, almost terrific... my biggest bugbear though is it's sometimes easy to miss updated tickets.
The colour of a ticket changes from yellow to red to indicate that's it's been replied to but still 'open'; however if a customer then does respond, the colour doesn't change. So you have to keep going back to check if a new message has been left.
This could be solved simply by changing ...

Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.

Extremely customizable and well thought out app. Would recommend!